Resolve customer issues faster

Delight your customers with unrivaled support

Working in a channel with customers means support teams can provide faster support and proactively share out updates, which increases customer satisfaction.

Support teams use Slack Connect to:

• Provide personalized support by having a direct line of access to customers
• Triage issues faster by looping in the right experts from both sides
• Maintain all of the context about a customer in one place, letting you easily transition support over as teammates rotate shifts or are out of the office 

• 3x

  Faster ticket resolution

• 30%

  Reduction in workload for an enterprise support team

• 64%

  Decrease in backlog of support tickets

A channel that’s shared with a customer looks and feels like a channel you use with your internal team. People from up to 20 different companies can join, so everyone can stay aligned and drive results in one shared space.

 

Book a free 20 minute call with a Slack expert to help you get started working with your external partners in Slack.

 

 

Thousands of companies already use Slack Connect to work better together

How to get started with Slack Connect

1. Create the channel

Click the + button next to Channels in your sidebar. Name the channel, and click Create.

2. Send the invite

Follow the prompt to share the channel outside your workspace. Send your partner an email invite right from Slack, or copy the link provided and email the invite directly.

3. Wait for your partner to accept

Pour yourself a cup of tea. Once your customer clicks the link, they’ll be taken back to Slack, where they can accept the invite and set up the channel on their end.

4. Let your admin approve

Depending on your settings, the invitation will be sent to an admin on both teams for approval. Admins can manage channel invitations by clicking on their workspace name > Administration > Manage shared channels.

Get started

Join the network of global companies collaborating together in Slack Connect.

• Learn more about the benefits of working with partners in channels.
• To share a channel, you’ll need to be on a paid plan. For more info, check out our pricing and plans.