Up your service level

Connect ServiceNow with Slack, so your team can communicate transparently and reach a resolution faster. Set up the integration by building a “Slack flow” in the ServiceNow integration hub.

Speed up time to resolution

When you use Slack and ServiceNow's System of Action together, you can strengthen your service model through more transparent communication.

Incidents created in ServiceNow can be routed to a Slack channel, where your team can see important record details, collaborate in real time, and more quickly find the best resolution. Then, when the issue is resolved, a notification will be sent back to the same Slack channel to give everyone visibility into how the problem was solved.

Learn more about ServiceNow and Slack

ServiceNow has become one of the most requested Slack apps among our customers. Bringing ServiceNow incidents into Slack makes it easier to discuss and resolve them faster, and team members benefit from additional visibility and context.

April UnderwoodVice President of Product, Slack

ServiceNow's partnership with Slack allows customers to improve their service levels across all of our cloud services in the System of Action by speeding time to resolution using real-time interaction.

Allan LeinwandCTO, ServiceNow

Partners at Work

Our partners work closely with Slack to make your working life just a bit more pleasant (and more productive). The Slack platform brings the tools you use into the conversation, simplifying everyday tasks and keeping everyone coordinated so you can achieve great things.

Learn more about Slack's Platform