Build a self-service IT help desk
What’s it handy for?
Imagine being able to offer instant IT help to anyone in your organization around the clock. Using ServiceNow’s Virtual Agent, you’ll get a completely customizable Slack bot that can field questions, offer up articles, answers, and solutions that solve your users’ problems quickly and easily.
Use ServiceNow to build a IT help bot to:
- Give users instant access to answers
- Share relevant how-to and help articles
- Answer frequent questions without using IT staff time
How to use ServiceNow to request IT help in Slack:
- Install Now Virtual Agent for Slack
- Use Virtual Agent scripts to match common words and phrases with internal help articles, tips, and answers to your most frequently asked questions.
- Ask employees to talk to the Now Virtual Agent bot in Slack when they have any IT issues
- With scripts backing up the bot, let users request help and get answers