Gaspar AI is your AI partner to auto-resolve employee IT & HR issues in natural language on Slack, optimizing the service desk operations. Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack and to seamlessly integrate on top of your company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of recurrent employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes. It uses artificial intelligence and a large language model to understand user intent and context and solve employee issues, thus dramatically reducing your ticket volume and manual work. With Gaspar's conversational AI capabilities end users will be able to: 1. Get instant answers to their questions with no need to search the knowledge base. 2. Resolve within a few seconds and without creating a ticket repetitive support requests. 3. Approve or decline requests on Slack. And your IT team can: 1. Save time by deflecting tickets to work on strategic projects. 2. Log and manage tickets directly from Slack. 3. Follow up the process on Slack.
Main automations you will get with Gaspar AI: - Password Reset - Account creation, addition, removal & suspension - Calendar access - People addition to or removal from channels - Folder management - License management - Group creation, user addition and removal - Time off request The platform also includes workflows to help IT teams build and automate workflows for repetitive processes, such as employee onboarding and offboarding. The IT teams have the options to then run these workflows right from Slack. Note: To use this app you will need a paid account with Gaspar AI, which you can try for free for 21 days. Gaspar supports ticketing integrations with Atlassian's Jira Service Management, Jira Software, Freshservice, Zendesk, ServiceNow and Ivanti. Disclaimer: Gaspar AI exposes a Large Language Model to customers via Slack, with potential to occasionally generate inaccurate responses.
Gaspar.AI will be able to view:
Gaspar.AI will be able to do:
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Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is voluntarily closed. Expired account data will be retained for 14 days. After this period, the account and related data will be removed.
Data archiving and removal policy
Customers that wish to voluntarily close their account should download their data manually or via requesting an export at the support email address, prior to closing their account. If a customer account is involuntarily suspended, then there is a 90 day grace period during which the account will be inaccessible but can be reopened if the customer meets their payment obligations and resolves any terms of service violations. If a customer wishes to manually backup their data in a suspended account, then they must ensure that their account is brought back to good standing so that the user interface will be available for their use. After 90 days, the suspended account will be closed and permanently removed thereafter (except when required by law to retain).
Data storage policy
All data are stored securely using industry-standard encryption methods. Access to data is limited to authorized personnel and strictly on a need-to-know basis.
Data center location(s)
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Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests for Gaspardesk, Inc. to remove personal data, we verify the source of the request, any and all applicable U.S. or international law, then fulfill the request upon satisfying reasonable criteria. Specifically the customer has to inform us in any case in written form, by submitting the request in our support email: firstname.lastname@example.org. Then we follow up customer's request.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Microsoft 365, G-Suite and Okta
Supports Security Assertion Markup Language (SAML)