Oracle CX Sales & Service
Get sales updates and take action:
With the use of slash commands, sales reps can view opportunities, leads and accounts. Perform quick actions like logging calls, creating tasks, and scheduling meetings from within Slack.Access prescriptive guidance right in Slack:
With access to AI insights like win probability scores and recommended next actions right in Slack, your sales reps can more easily focus on the right accounts and opportunities and know what to do next to progress a deal.Streamline service collaboration to better serve customers and employees:
Service teams in Oracle B2B Service and Oracle Help Desk can use the Service agent workspace to instantly communicate directly with colleagues and experts working in Slack. Extended teams can receive messages and respond directly within the Slack application while ensuring the full conversation is automatically captured as part of the service request.Keep employees informed about critical issues and important customers:
Teams need real-time updates about important milestones or service details. Now individual Slack users or channels can receive real-time notifications from Oracle CX Service to keep everyone updated with the latest information.
With the use of slash commands, sales reps can view opportunities, leads and accounts. Perform quick actions like logging calls, creating tasks, and scheduling meetings from within Slack.Access prescriptive guidance right in Slack:
With access to AI insights like win probability scores and recommended next actions right in Slack, your sales reps can more easily focus on the right accounts and opportunities and know what to do next to progress a deal.Streamline service collaboration to better serve customers and employees:
Service teams in Oracle B2B Service and Oracle Help Desk can use the Service agent workspace to instantly communicate directly with colleagues and experts working in Slack. Extended teams can receive messages and respond directly within the Slack application while ensuring the full conversation is automatically captured as part of the service request.Keep employees informed about critical issues and important customers:
Teams need real-time updates about important milestones or service details. Now individual Slack users or channels can receive real-time notifications from Oracle CX Service to keep everyone updated with the latest information.
Permissions
Oracle CX Sales & Service will be able to view:
Oracle CX Sales & Service will be able to do:
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General
Developer
Oracle Corporation
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data archiving and removal policy
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Oracle SSO
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
secalert_us@oracle.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no