Gong’s Revenue Intelligence Platform captures your customer interactions across phone, web conferencing, and email, and uses AI to deliver insights that help your team win more deals.Using the Gong for Slack app, you'll get these insights in Slack in real-time! Get alerts when important key terms are mentioned on calls—think competitors, the latest limited-time promotion, and particular features—keeping your fingers on the pulse of your buyer, and ensuring your team is on-message.
Gong will be able to view:
Gong will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Gong employs data protection and privacy by design, combining enterprise-grade security features with comprehensive audits of our policies, applications, systems, and networks. Our certifications include SOC 2 Type II, ISO 27001, and EU/Swiss-US Privacy Shield, to name a few. Gong Customers may configure a data retention duration (3 years by default), and Customer data is purged from Gong systems subsequent to contract termination.
Data archiving and removal policy
Gong Customers may configure a data retention duration (3 years by default), and Customer data is purged from Gong systems subsequent to contract termination.
Data storage policy
All customer data (including call recordings and transcripts) is encrypted at rest and in transit. System passwords are encrypted using AWS KMS with restricted access to specific production systems. Stored data is encrypted on a disk using a 256-bit AES cipher. We use industry-standard PostgreSQL, Elastic Search and Mongo DB data storage systems hosted at AWS and/or by the respective vendors.
Data access and authorizations are provided on a need-to-know basis, and based on the principle of least privilege. Access to the AWS production system is restricted to authorized personnel, and is carried out using VPN with Active Directory authentication.
Gong provides its customers with a dedicated API for handling deletion requests by their consumers/data subjects, and also enables its customers to export records from their account.
Other requests to exercise data subject/consumer rights are handled by our CS and Privacy teams.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Okta, Ping Identity, Rippling, etc.
Supports Security Assertion Markup Language (SAML)