Unlock the path to happy customers with HAPPYDOO: a simple yet powerful customer sentiment analysis app designed for Slack.Sentiment Analysis: Quantify customer happiness. Happiness Rating allows you to track your team’s progress with demanding customers daily or weekly and keep track of significant changes in customer satisfaction.Happiness Breakdown: Visualize overall happiness at a glance. Quickly discover how your team is doing this week by looking at the breakdown of customer happiness. The higher the percentage of happy customers, the better!Customer Word Cloud: Determine what customers need help with. Save the time and energy it takes to go through hundreds of support tickets and interactions by looking at the Word Cloud. It will help you identify what your customers need help with the most and identify recurrent support issues.Weekly Watchlist: Tackle unhappy customers head-on every week. Want to know which customers need extra care and attention this week? Watchlist gives you a weekly ranking of your most active customers, from the most unhappy to the happiest. Focus your energy on the most unhappy to turn things around.Visit the admin page at app.happydoo.ai.
HAPPYDOO.ai will be able to view:
HAPPYDOO.ai will be able to do:
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Enkidoo will only retain your personal information as long as necessary for the fulfillment of those specific purposes.
Data archiving and removal policy
Enkidoo is committed to confirming the existence or non-existence of Personal Information about you and to give you access to your Personal Information of which it has the custody or control and to make corrections.
We retain the personal data that you provide to us when you registered by creating your account with us via our Website or any other information that you volunteered while using this Website for (i) as long as your account is active or (ii) otherwise for a limited period of time as long as we need to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We retain any information provided as described in the Uses of Information above.
You have the right to request access to the information that we have on you. You can do this by contacting us at email@example.com in order to comply with your request, we may have to verify your identity. If you believe that the information that we have about you is incorrect, you are able to contact us at firstname.lastname@example.org with the request. Note that any data that is no longer needed for the purposes specified above in section 1 of this policy will be deleted.
Furthermore, if you notice any inaccuracies or errors in the Information provided to us, you may easily correct these inaccuracies or errors yourself by using you account. However, if you are not able to correct these errors or inaccuracies yourself or would like Enkidoo to delete the Information provided via the Website or via other communications, please contact Enkidoo at email@example.com and Enkidoo will respond in a reasonable time.
You have the right to request the deletion of any personal data that we have on you. If you wish to do so, please contact us at firstname.lastname@example.org . Note that we may not be able to delete any deidentified data on you. This is data that has been dissociated from your identity and that is used for quality improvement or analytical purposes. Once this data has been deidentified, it may no longer be possible to determine which user it came from. By using this Website, you provide explicit consent to have your data anonymized and used for the purposes described above.
Data storage policy
The information collected by us may be processed and/or stored in Canada, United States, European Union Member Nations, or any other country in which we or our affiliates or service providers maintain operations. We may transfer information that we collect, including personally identifiable information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction of domicile to other countries or jurisdictions. If you are located in the European Union or other regions with laws restricting transferring and location of storage of data, please note that we will comply with laws applicable to us meaning we will ask for your express consent prior to such transfers.
We want to make you aware that pursuant to the EU Data Protection Laws, we shall act as a Processor or Subprocessor, and not a Controller with respect to any personal information collected on behalf of our customers. If you are a customer who uses our services and you collect personal information on citizens within the European Economic Area, we ask that you contact email@example.com to request a Data Processing Addendum (“DPA”). This DPA implements the GDPR’s Article 28 terms for processors and also incorporates the European Commission’s Standard Contractual Clauses (processors) of 2010 (also known as “model processor clauses” or “SCC 2010”) to facilitate the lawful transfer of Personal Data from the EU to outside of the EU, where necessary and as required.
Data center location(s)
Data hosting details
Google Cloud SQL
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
We will delete any personal or business related data on request by the user. (Note that we may not be able to delete any deidentified data on you. This is data that has been dissociated from your identity and that is used for quality improvement or analytical purposes.)
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Auth0 Google Social
Supports Security Assertion Markup Language (SAML)