Suptask
The AI service desk and ticketing system for Slack
Suptask is the help desk that turns Slack messages, DMs and emails into tickets for IT, HR and every internal team, plus customer support in Slack Connect. AI agents answer questions from your knowledge base and take action in Suptask and your connected systems.:star: Featured by Slack as an Essential App · Trusted by 1,700+ teams · SOC 2 Type II audited · Available in 9 languages:robot_face: AI agents that resolve requests
• Instant answers: AI replies from your knowledge base and hands off to an agent when needed.
• An AI agent per team: automate onboarding, offboarding and access requests.
• Richer tickets: pull in context from your HRIS, user directory, CRM and MDM.
• Workflows from a prompt: auto-categorize tickets and run multi-step actions, no flowcharts needed.
• Human in the loop: choose what runs automatically and review AI answers before they're sent.:office: Service management for every internal team
• Modern ITSM and ESM: replace your old helpdesk portal with a service desk inside Slack, with no employee training.
• Tickets from anywhere: a help channel, a DM, the Suptask app, email, or the :ticket: emoji on any message.
• A help desk per team: give IT, HR, Finance, Legal or any team its own inbox.
• Private when needed: sensitive HR and Finance tickets can stay in DM.
• Approvals: route approvals to anyone in your workspace and track every step.:handshake: Customer support in Slack Connect
• A channel per customer: shared Slack Connect channels, with nothing for customers to install.
• One overview: a single helpdesk for hundreds of customer channels.
• Slack and email together: handle every request under your own brand.:zap: SLAs and automation
• SLA targets: reply and resolution times by priority, with breach alerts and manager escalation.
• Smart assignment: round-robin, on-call or rules, respecting agent business hours.
• Automations: set triage, status, priority and replies with triggers and Slack Workflows.:bar_chart: Reporting and insights
• Dashboards: volume, response and resolution times, SLA performance and CSAT.
• Views and filters: find bottlenecks across all your ticket data.
• Data export: send ticket data to your BI tool or data warehouse via the API.:link: Connected to your stack
• HRIS: BambooHR, HiBob, Hailey HR, Personio, Rippling
• Identity & directories: Okta, Microsoft Entra, Google Workspace, JumpCloud
• Device management: PDQ Connect, Iru (formerly Kandji)
• Knowledge bases: Confluence, Notion, Guru, Google Drive
• CRM: HubSpot
• Engineering: GitHub, GitLab
• API & automations: Webhooks, API, and an MCP server for Claude and ChatGPT
• Slack: Slack Workflows, Slackbot AI, Slack MCPSee all integrations.:lock: Enterprise-ready security
• Compliance: SOC 2 Type II audited, GDPR compliant with DPA, HIPAA BAA
• Access control: private tickets and team-level permissions, so IT never sees HR requests.
• Your data stays yours: AI you control, never trained on your data.Get started today
Install Suptask and start your 14-day free trial. No credit card, no minimum number of agents, and unlimited requesters at no extra cost.Disclaimer: AI and Large Language Models (LLM) can generate inaccurate responses.
Suptask is the help desk that turns Slack messages, DMs and emails into tickets for IT, HR and every internal team, plus customer support in Slack Connect. AI agents answer questions from your knowledge base and take action in Suptask and your connected systems.:star: Featured by Slack as an Essential App · Trusted by 1,700+ teams · SOC 2 Type II audited · Available in 9 languages:robot_face: AI agents that resolve requests
• Instant answers: AI replies from your knowledge base and hands off to an agent when needed.
• An AI agent per team: automate onboarding, offboarding and access requests.
• Richer tickets: pull in context from your HRIS, user directory, CRM and MDM.
• Workflows from a prompt: auto-categorize tickets and run multi-step actions, no flowcharts needed.
• Human in the loop: choose what runs automatically and review AI answers before they're sent.:office: Service management for every internal team
• Modern ITSM and ESM: replace your old helpdesk portal with a service desk inside Slack, with no employee training.
• Tickets from anywhere: a help channel, a DM, the Suptask app, email, or the :ticket: emoji on any message.
• A help desk per team: give IT, HR, Finance, Legal or any team its own inbox.
• Private when needed: sensitive HR and Finance tickets can stay in DM.
• Approvals: route approvals to anyone in your workspace and track every step.:handshake: Customer support in Slack Connect
• A channel per customer: shared Slack Connect channels, with nothing for customers to install.
• One overview: a single helpdesk for hundreds of customer channels.
• Slack and email together: handle every request under your own brand.:zap: SLAs and automation
• SLA targets: reply and resolution times by priority, with breach alerts and manager escalation.
• Smart assignment: round-robin, on-call or rules, respecting agent business hours.
• Automations: set triage, status, priority and replies with triggers and Slack Workflows.:bar_chart: Reporting and insights
• Dashboards: volume, response and resolution times, SLA performance and CSAT.
• Views and filters: find bottlenecks across all your ticket data.
• Data export: send ticket data to your BI tool or data warehouse via the API.:link: Connected to your stack
• HRIS: BambooHR, HiBob, Hailey HR, Personio, Rippling
• Identity & directories: Okta, Microsoft Entra, Google Workspace, JumpCloud
• Device management: PDQ Connect, Iru (formerly Kandji)
• Knowledge bases: Confluence, Notion, Guru, Google Drive
• CRM: HubSpot
• Engineering: GitHub, GitLab
• API & automations: Webhooks, API, and an MCP server for Claude and ChatGPT
• Slack: Slack Workflows, Slackbot AI, Slack MCPSee all integrations.:lock: Enterprise-ready security
• Compliance: SOC 2 Type II audited, GDPR compliant with DPA, HIPAA BAA
• Access control: private tickets and team-level permissions, so IT never sees HR requests.
• Your data stays yours: AI you control, never trained on your data.Get started today
Install Suptask and start your 14-day free trial. No credit card, no minimum number of agents, and unlimited requesters at no extra cost.Disclaimer: AI and Large Language Models (LLM) can generate inaccurate responses.
Suptask will be able to view:
Suptask will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Suptask
Company headquarters location
Sweden
Terms of service
Privacy & data governance
Data retention policy
Data is retained as long as the account is active. Inactive accounts are archived after 6 months.
Data archiving and removal policy
Data is retained as long as the account is active. Inactive accounts are archived after 6 months.
Data storage policy
Data is stored using industry standard safe-guarding techniques with limited access to personnal and with isolation between customers.
Data center location(s)
Ireland
Data hosting details
Cloud
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT 3.5
LLM retention settings
The summarised data on the ticket consist of a title, problem and solution. This data is stored as long as the ticket is retained.
LLM data tenancy policy
Multi-tenancy across several services and servers in the cloud (Microsoft Azure).
LLM data residency policy
Distributed globally but most major data centers are located in the US using Microsoft Azure.
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
CSA Star level
Data deletion request procedure
Requests are submitted to our Support and handled according to our internal process for deleting defined data from the request submitted. This is carried out within 2-3 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@suptask.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Paddle
Uses token rotation
no