Suptask Ticketing Help Desk
The AI help desk and ticketing system for Slack
Suptask is the help desk that turns Slack messages, DMs and emails into tickets for IT, HR and every internal team, plus customer support ticketing in Slack Connect. AI agents answer questions from your knowledge base and take action in Suptask and your connected systems.:star: Featured by Slack as an Essential App · Trusted by 1,700+ teams · SOC 2 Type II audited · Available in 9 languages:robot_face: AI agents that resolve requests
- Instant answers: AI replies to tickets from your knowledge base and hands off to an agent when needed.
- Per team or workspace-wide: run multiple AI agents, one per team or across all channels.
- Answer on your terms: reply to every message, to specific keywords, or when someone adds the :ticket: emoji.
- Take action: automate onboarding, offboarding and access requests, with context from your HRIS, directory, CRM and MDM.
- Workflows from a prompt: auto-categorize tickets and run multi-step actions, no flowcharts.
- Human in the loop: choose what runs automatically and review AI answers first.:office: Ticketing, approvals and service management for every team
- Modern ITSM and ESM: replace your old helpdesk portal with a ticket system and service desk inside Slack.
- Tickets from anywhere: a help channel, a DM, the Suptask app, email, or the :ticket: emoji.
- A help desk per team: give IT, HR, Finance, Legal or any team its own ticket inbox.
- Private when needed: sensitive HR and Finance tickets can stay in DM.
- Approval workflows: ad-hoc, automated and dynamic approvals to anyone in Slack, tracked on the ticket.:handshake: Customer support in Slack Connect
- A channel per customer: turn messages in shared channels into tickets, nothing to install.
- One overview: a single helpdesk for tickets from hundreds of customer channels.
- Slack and email together: handle every request under your own brand.:zap: SLAs and ticket automation
- SLA targets: reply and resolution times per ticket priority, with breach alerts and escalation.
- Smart assignment: route tickets by round-robin, on-call or rules.
- Automations: set ticket triage, status, priority and replies with triggers and Slack Workflows.:bar_chart: Reporting and insights
- Dashboards: ticket volume, response and resolution times, SLA performance and CSAT.
- Data export: send ticket data to your BI tool or data warehouse via the API.:link: Connected to your stack
- HRIS: BambooHR, HiBob, Hailey HR, Personio, Rippling
- Identity: Okta, Microsoft Entra (Azure AD), Google Workspace, JumpCloud
- Devices: PDQ Connect, Iru (formerly Kandji)
- Knowledge: Confluence, Notion, Guru, Google Drive
- CRM & engineering: HubSpot, GitHub, GitLab
- API & automations: Webhooks, API, and an MCP server for Claude and ChatGPT
- Slack: Slack Workflows, Slackbot AI, Slack MCP
See all integrations.:lock: Enterprise-ready security
- Compliance: SOC 2 Type II audited, GDPR with DPA, HIPAA with BAA available.
- Access control: private tickets and team permissions, so IT never sees HR requests.
- Your data stays yours: AI you control, never trained on your data.Get started today
Install Suptask and start ticketing in minutes with a 14-day free trial. No credit card, no minimum agents, and unlimited requesters at no extra cost.Disclaimer: AI and LLMs can generate inaccurate responses.
Suptask is the help desk that turns Slack messages, DMs and emails into tickets for IT, HR and every internal team, plus customer support ticketing in Slack Connect. AI agents answer questions from your knowledge base and take action in Suptask and your connected systems.:star: Featured by Slack as an Essential App · Trusted by 1,700+ teams · SOC 2 Type II audited · Available in 9 languages:robot_face: AI agents that resolve requests
- Instant answers: AI replies to tickets from your knowledge base and hands off to an agent when needed.
- Per team or workspace-wide: run multiple AI agents, one per team or across all channels.
- Answer on your terms: reply to every message, to specific keywords, or when someone adds the :ticket: emoji.
- Take action: automate onboarding, offboarding and access requests, with context from your HRIS, directory, CRM and MDM.
- Workflows from a prompt: auto-categorize tickets and run multi-step actions, no flowcharts.
- Human in the loop: choose what runs automatically and review AI answers first.:office: Ticketing, approvals and service management for every team
- Modern ITSM and ESM: replace your old helpdesk portal with a ticket system and service desk inside Slack.
- Tickets from anywhere: a help channel, a DM, the Suptask app, email, or the :ticket: emoji.
- A help desk per team: give IT, HR, Finance, Legal or any team its own ticket inbox.
- Private when needed: sensitive HR and Finance tickets can stay in DM.
- Approval workflows: ad-hoc, automated and dynamic approvals to anyone in Slack, tracked on the ticket.:handshake: Customer support in Slack Connect
- A channel per customer: turn messages in shared channels into tickets, nothing to install.
- One overview: a single helpdesk for tickets from hundreds of customer channels.
- Slack and email together: handle every request under your own brand.:zap: SLAs and ticket automation
- SLA targets: reply and resolution times per ticket priority, with breach alerts and escalation.
- Smart assignment: route tickets by round-robin, on-call or rules.
- Automations: set ticket triage, status, priority and replies with triggers and Slack Workflows.:bar_chart: Reporting and insights
- Dashboards: ticket volume, response and resolution times, SLA performance and CSAT.
- Data export: send ticket data to your BI tool or data warehouse via the API.:link: Connected to your stack
- HRIS: BambooHR, HiBob, Hailey HR, Personio, Rippling
- Identity: Okta, Microsoft Entra (Azure AD), Google Workspace, JumpCloud
- Devices: PDQ Connect, Iru (formerly Kandji)
- Knowledge: Confluence, Notion, Guru, Google Drive
- CRM & engineering: HubSpot, GitHub, GitLab
- API & automations: Webhooks, API, and an MCP server for Claude and ChatGPT
- Slack: Slack Workflows, Slackbot AI, Slack MCP
See all integrations.:lock: Enterprise-ready security
- Compliance: SOC 2 Type II audited, GDPR with DPA, HIPAA with BAA available.
- Access control: private tickets and team permissions, so IT never sees HR requests.
- Your data stays yours: AI you control, never trained on your data.Get started today
Install Suptask and start ticketing in minutes with a 14-day free trial. No credit card, no minimum agents, and unlimited requesters at no extra cost.Disclaimer: AI and LLMs can generate inaccurate responses.
Suptask Ticketing Help Desk will be able to view:
Suptask Ticketing Help Desk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Suptask
Company headquarters location
Sweden
Terms of service
Privacy & data governance
Data retention policy
Data is retained as long as the account is active. Inactive accounts are archived after 6 months.
Data archiving and removal policy
Data is retained as long as the account is active. Inactive accounts are archived after 6 months.
Data storage policy
Data is stored using industry standard safe-guarding techniques with limited access to personnal and with isolation between customers. All data is encrypted in transit and at-rest.
Data center location(s)
Ireland
Data hosting details
Data is hosted in AWS Cloud.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI 5.x
LLM retention settings
The summarised data on the ticket consist of a title, problem and solution. This data is stored as long as the ticket is retained.
LLM data tenancy policy
Multi-tenancy across several services and servers in the cloud (Microsoft Azure).
LLM data residency policy
Distributed globally but most major data centers are located in the US using Microsoft Azure.
Certifications & compliance
SOC attestation
CSA Star level
GDPR commitment
Data deletion request procedure
Requests are submitted to our Support and handled according to our internal process for deleting defined data from the request submitted. This is carried out within 2-3 days.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-09-01
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
We support everything that Slack supports (SAML, OIDC etc)
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@suptask.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Paddle for payments
Uses token rotation
no