The next-generation AI ticketing help deskBuilt for Slack, Suptask is the next-generation AI ticketing helpdesk solution, where your conversations in Slack are turned into a full blown ticket system. Users can easily create tickets from anywhere in Slack, making sure nothing is forgotten and that all details stay within the ticket - without having to leave Slack.Suptask will let you move your teams closer to each other, enabling faster resolution times and better co-operation within your organization. With top reviews, millions of tickets created and thousands of happy users, Suptask empowers all of your teams to implement a Slack native ticketing system.Get started with a trial or use the FREE plan forever to try out a new ticketing experience. No minimum commitments on the number of Agents, all teams are welcome! :ticket: The most mature ticketing system on Slack• Create tickets from anywhere in Slack - App Home, Direct Messages (DM) or from messages in any Channel. • Add any information to the ticket, including attachments and replies from the message thread. • Overview and track your tickets with saved views and filters. • Get notified and reminded about tickets automatically in Slack. :construction_worker: Manage & respond to tickets with an ease• Share private or public replies, collaborate with your team on tickets in private or in public channels. • Easily add unlimited ticket forms that you can customize to receive the required information. • Create personal views with advanced filters and data fields from all ticket data. • Automatic AI summary of problem and solution of each ticket - searchable in Slack to easily build your team knowledge..:runner: Track team performance• Overview current ticketing status and track team performance using dashboard analytics. • Identify bottlenecks and issues using advanced filters and personal views across all ticket data. • Integrate ticket data to your favorite Business Intelligence (BI) using the API or raw data export. • Weekly recurring reports via email with all your ticket data. :family: Built for multi-teams and privacy• True private tickets on Slack where tickets can stay in DM without being published to public channels. • Built for privacy and sensitive information, such as IT, HR, Finance, RevenueOps or Sales teams. • Send an approval request to any users in your Slack workspace, making it easy to manage approvers and approvals within your ticketing workflow. • Delegate responsibilities and ownership across teams with Followers on tickets and multiple team Admins.:zap: Unified and optimized ticketing• Triage tickets together with teams such as Engineering, Product, CSM and Customer Support who can work in a dedicated Triage channel. • Send tickets directly to issue tracking systems like Github or Gitlab, directly from a Suptask ticket. • Escalate tickets from Customer Support / Customer Success (e.g Zendesk) directly to a Suptask. • Migration of tickets from Atlassian Assist / Halp.
Suptask will be able to view:
Suptask will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Requests are submitted to our Support and handled according to our internal process for deleting defined data from the request submitted. This is carried out within 2-3 days.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)