A modern ticketing and workflow system built into SlackWrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works.Slack has chosen Wrangle as an Essential App, a top AI-powered productivity partner, and has featured Wrangle as a Top App multiple times.:handshake: Conversational ticketing for both internal and external help desksInternal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack.External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers.:robot_face: Powered by AIWrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.:technologist: Make it easy for users to start tickets in SlackWrangle makes filing a ticket as easy as sending a message in Slack. No training, no context switching — provide service from any Slack channel, DM, or thread.- Turn any message into a ticket automatically or by emoji - Enhance transparency by showing users the status of their ticket - Get context with intake forms:admission_tickets: Make sure no tickets slip through the cracksWrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.- Easily see what is open and what needs to be worked on - Keep response times on target with reminders and SLAs - Keep up with trends with custom tags:chart_with_upwards_trend: Show your team’s hard work with detailed analyticsWrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.- Comprehensive reporting with unified web dashboards - Agent-level insights - Customer satisfaction surveys to know how you are performing:octopus: Handle more customers per agentWrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.- Save your agents time with canned replies and message automations - Two-way web to Slack chat sync to handle multiple tickets fast - Create and route tickets automatically:gear: Automated approvals and business workflowsWrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. Colleagues can start any workflow you’ve designed in Slack, such as access requests, vendor reviews, onboarding new team members, contract reviews, and more.- No-code workflow builder - Conditional logic to route work - Custom forms, reminders, and due dates:zap: Integrate Wrangle with all your favorite toolsWrangle integrates with Zapier, allowing you to integrate your Wrangle tickets seamlessly with the rest of your tech stack.Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.
Wrangle will be able to view:
Wrangle will be able to do:
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Data archiving and removal policy
Data storage policy
Wranglesoft will store data encrypted both in transit and at rest, in cloud servers provided by AWS and managed by Heroku.
Data hosting details
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests data deletion, that request is routed to our security officer (Adam Long), who will manually process the deletion request.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)
Has a dedicated security team
Contact for security issues
Has a vulnerability disclosure program
Has a bug bounty program
Requires third party authorization/connections
Third party services used by this app
Stripe for payment processing
Segment and Mixpanel for user analytics
AWS/Heroku for hosting