:brain: HappyFox Assist AI is an intelligent AI-powered self-service solution that helps your employees independently resolve their IT and HR queries. :eyes: It helps you reduce ticket volume, accelerate agent productivity, and improves employee engagement by encouraging a self-service culture.:zap: This also helps your IT and HR teams. They now have time to focus their efforts on high-value tasks that will eventually reduce your operational costs. :gear: Assist AI leverages AI to learn from your internal knowledge sources to directly respond to queries on Slack. :hourglass_flowing_sand: Our Enterprise plan also offers additional conversational ticketing support. Employee queries are answered within the same Slack thread, eliminating context-switching and reducing wait time. :tada: We also make onboarding a fairly simple affair for you — so start supporting your employees via an intuitive and AI-powered self-service portal today!
Assist AI will be able to view:
Assist AI will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Your Assist AI account data is stored in our primary storage all the time and we don't archive it at any point. You can however raise data removal requests at firstname.lastname@example.org.
Data storage policy
Your Assist AI account data is stored behind secure firewall and is encrypted at rest. Backups are taken daily and are retained for 30 days.
Data center location(s)
Data hosting details
All data is stored on Cloud servers hosted in AWS.
We receive all data deletion requests at email@example.com. Our support team will handle these requests primarily and are eventually escalated to the infrastructure team for data deletion. We use our own Helpdesk account to track and resolve these requests.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Okta, One Login, Google Apps
Supports Security Assertion Markup Language (SAML)