Flax for ITSM

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Flax is your virtual IT support agent. Just ask Flax your IT related questions, and Flax will help you out. Flax uses conversational AI to understand your message and respond to you. Here are some ways Flax helps make ITSM pain free:- Instant FAQ Resolution: Just DM Flax or tag @Flax and Flax will point you in the right direction
- Document Cognition: Flax unlocks the information in your unstructured internal documents.
- Ticket Management: Flax is integrated with ServiceNow allowing you to raise, edit, resolve and close tickets without leaving Slack.
- Knowledge Base Search: Flax allows you to search for articles stored in your ServiceNow Knowledge Base right from your Slack chat.This is a free version of Flax with limited functionality. For more on Flax or to book a custom demo visit https://yellowmessenger.com/flax-itsm-automation-slack/

Permissions

Flax for ITSM will be able to view:

Flax for ITSM will be able to do:

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General

Privacy & data governance

Data retention policy

Bitonic Technology Labs Inc. and its affiliates Yellow Messenger will retain customer data in accordance with its privacy policy, found at https://yellowmessenger.com/privacy-policy and https://yellowmessenger.com/terms-and-conditions respectively. "Retention We retain personal data associated with your account for the lifetime of your account. If you would like to delete your personal information, you can delete your account at any time We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We are committed to the highest levels of compliance towards the applicable Privacy acts and regulations of the countries and regions where we conduct our business and offer our Solutions & Services to. We as an organization are committed to the adoption of further standards, frameworks and good practices in order to continually improve our Data protection framework and compliance."

Data archiving and removal policy

Bitonic Technology Labs Inc. and its affiliates Yellow Messenger will remove/archive customer data in accordance with its privacy policy and terms of service, found at https://yellowmessenger.com/privacy-policy and https://yellowmessenger.com/terms-and-conditions respectively. "Bitonic has no obligation to monitor the Communication Services. However, Bitonic reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Bitonic reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. Bitonic reserves the right at all times to disclose any information Bitonic deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at Bitonic’s sole discretion."

Data storage policy

Bitonic Technology Labs Inc. and its affiliates Yellow Messenger will store customer data in accordance with its privacy policy and terms of service, found at https://yellowmessenger.com/privacy-policy and https://yellowmessenger.com/terms-and-conditions respectively. "A cookie helps us keep track of your visits & activities on a site. It asks permission to be stored on your computer. Once you agree, the stored file or the cookie helps analyse web traffic or lets you know when you visit a particular site. Our website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences that are stored on the computer after you agree. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to customise it to customer needs. Thus, we can provide you with a suitable experience as we monitor your journey through the site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. A cookie does not collect information from your personal computer and is limited to the details you give us when asked. We are not responsible for the information collected by other websites that you may choose to navigate to when you click on certain external links provided on our website for the sake of referencing, attributing, etc. The scenarios where we ask for personal information are – We have forms on multiple pages of our website that present you with the option of either adding your details or declining to do so. If you’ve agreed to share your data previously but would like to discontinue to do so, you can tell us anytime."

App/service has sub-processors

Certifications & compliance

Security