Acorn Chat
- Live chat for your website and web apps: and website visitors can chat with you directly from your website to Slack. - Simple setup: add to Slack, then put a single javascript tag on any webpage where you want a live chat widget in the bottom corner.- Threaded replies: each new customer chat starts a thread in a Slack channel that you setup.- Works around your schedule: If no one is online to answer, the widget can automatically show an email capture form instead. - One price for your entire team: no "per seat" pricing to deal with.- Customize the colors and branding- Free 30 day trial
Permissions
Acorn Chat will be able to view:
Acorn Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
NanoHop LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Customer data is retained in order to provide the live chat service to the customers. We try to only keep data that is important and relevant to provide the services outlined on our website. More detail about our data policy can be found here: https://acornchat.com/privacy
Data archiving and removal policy
Data is held for a user account until that user deletes their account (which can be done in the app), or emails support asking for their account to be deleted. Once their account is deleted, it also deletes all stored information about their account (including Slack connection details, etc).
Data storage policy
Data is stored in a relational database for as long as required to provide service to the customer (until they delete their account).
Data center location(s)
United States
Data hosting details
A Postgres DB on Heroku.
Data hosting company
Heroku
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
When a request comes in to delete data (via the web app or through email) we immediately delete all customer data from the application database. If they were a paying customer, then records of their payments will be kept with our payment provider (Stripe), and if they sent us any emails or other messages outside the app, then those records are kept as well.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
chris@acornchat.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Slack, Postmark (for email sending)
Uses token rotation
no