Guidde
Delight your customers with how-to videos and save your team valuable time with Guidde. Avoid making customers go through pages of documentation by sharing how-to videos instantly.6 things you can create videos for in seconds:
1. Support tickets
2. Knowledge base articles
3. Personalized customer communication
4. Internal knowledge sharing
5. Employee onboarding
6. New feature announcements
1. Support tickets
2. Knowledge base articles
3. Personalized customer communication
4. Internal knowledge sharing
5. Employee onboarding
6. New feature announcements
Permissions
Guidde will be able to view:
Guidde will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Guidde Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request.
Please note that in some circumstances we may store your Personal Data for longer periods of time, for example where we are required to do so in accordance with legal, regulatory, tax or accounting requirements
Data archiving and removal policy
Guidde shall, at the choice of Customer , delete or return the Personal Data to Client after the end of the provision of the Services relating to processing, and shall delete existing copies unless applicable law requires storage of the Personal Data.
Data storage policy
Guidde will store Customer data up to 30 days following a trial expiration or contract termination. All data is encrypted both during transit and at rest.
Guidde does not operate as an archive or file storage service.
Data center location(s)
United States
Data hosting details
The Guidde platform leverages Cloud storage and containers
Data hosting company
Google Cloud Platform
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
Users of the system are able to submit requests through privacy@guidde.co.
The Guidde security team will target specific user information and/or content for removal and provide appropriate verification within one month of receipt.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-04-14
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google & Azure Active Directory
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
hello@guidde.co
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Billing, analytics, data warehousing
Uses token rotation
no