Genuity's IT Help Desk solution is a cloud-based SaaS offering, allowing the support team the ability to identify problems, prioritize them for resolution, and spot potential problem trends that may cause outages in the future. The Genuity IT Help Desk makes it easy to manage tickets and respond to requests. Our automated capabilities substantially reduce the time it takes for support to respond. Our collaboration tools and UI are designed to reduce time spent handling tickets all in one place. Avoid the collection of features you don't need and do it all from one platform efficiently. No headaches, no hassle, no sweat, and the ticket closed.Get Notified Instantly get the notification in channels of your Slack workspace on the progress of the ticket in the Genuity helpdesk. Genuity provides a significant automation feature for posting custom Slack notifications regarding ticket activities.Better Management Use Genuity app for Slack to create tickets directly from your workspace channels and collaborate on them. You can execute tasks such as adding a comment or updating a ticket. Keep your agents engaged without leaving Slack. All you need is to be a member of Genuity company.By using the Genuity app for Slack, you can: ➜ Create a ticket by using the slash command /genuity create ➜ Create a ticket by using the global and messages shortcuts ➜ Update a ticket ➜ Add comments to a ticket ➜ Configure automation for important notification ➜ For help, use /genuity help command
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Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
It is Genuity policy to limit data storage amount and retention time to that which is required for legal, regulatory, and business requirements. Furthermore, processes are to be in place for the secure disposal of data when no longer needed for legal, regulatory, and business requirements. This in turn mandates retention requirements to be in place and documented accordingly for all legal, regulatory, and business requirements. Additionally, an automatic or manually executed process is to be in place for identifying and securely removing data that exceeds the defined legal, regulatory, and business requirements.
Data archiving and removal policy
In accordance with Genuity's commitment to updated GDPR regulations, we can process personal data for archiving purposes beyond the stated retention period if doing so is in the public interest, or for historical, scientific, or statistical purposes. We ensure that archiving does not contravene the rights and freedoms of data subjects and that appropriate technical and organisational safeguards are in place, such as data minimisation, pseudonymisation, or encryption. The information Retention Policy oversees and documents the destruction of personal data in accordance with the Retention Schedule. The Information Security Policy & Procedures enforce a list of approved destruction methods.
Data storage policy
Genuity stores all customer data in accordance with GDPR regulations. All data storage is located in US based AWS data centers. Customer data that is stored includes:
- Files uploaded by customers to the Genuity platform
- Application generated messages and files
- Email messages and customer driven posts
- Indexed customer data
- Genuity data backup storage
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests for Genuity to delete personal data, we process this request via our support system and purge all associated data belonging to the user and account for information that cannot be removed from the user on their own.
User can request us either by sending email at firstname.lastname@example.org or simply by messaging us via the chat icon present at the right bottom of our web app.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)