Contentsquare for Slack
What to expect
Contentsquare’s integration with Slack enables you to automatically alert and rally your team in real-time when key digital experience metrics deviate from normal so that you can drive timely action.Main use cases
- Quickly get your team’s eyes on changes in user behaviors and experiences that might have an impact on customer journeys and revenue
- Enable the team to be more agile and speed up time to action with intelligent alerts that can be prioritized by business impact
- From the Slack notifications, easily click out to the Contentsquare platform to understand the root cause of anomalies whether these are due to changes in customer behavior, UX struggles, errors, or performance issues.
- Quantify the impact of alerts to assess how conversion and revenue goals are affected in order to prioritize resolution
Contentsquare’s integration with Slack enables you to automatically alert and rally your team in real-time when key digital experience metrics deviate from normal so that you can drive timely action.Main use cases
- Quickly get your team’s eyes on changes in user behaviors and experiences that might have an impact on customer journeys and revenue
- Enable the team to be more agile and speed up time to action with intelligent alerts that can be prioritized by business impact
- From the Slack notifications, easily click out to the Contentsquare platform to understand the root cause of anomalies whether these are due to changes in customer behavior, UX struggles, errors, or performance issues.
- Quantify the impact of alerts to assess how conversion and revenue goals are affected in order to prioritize resolution
Permissions
Contentsquare for Slack will be able to view:
Contentsquare for Slack will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Content Square SAS
Company headquarters location
France
Terms of service
Privacy & data governance
Data retention policy
Rolling 13-month retention period, then deleted within 90 days upon agreement termination or expiration, or upon customer request.
Personal Data and Affiliated Files shall only be retained as long as is necessary for each specific purpose for which it was collected.
Personal Data and Affiliated Files shall be kept up-to-date and accurate.
Accurate and up-to-date the records of Data Processing activities (“Asset Register”) shall be maintained.
The protection of Personal Data and Affiliated Files, in terms of their confidentiality, integrity, and availability, shall be in accordance with their sensitivity and relevant business objectives and requirements (and in accordance with Contentsquare’s legal obligations).
Personal Data and Affiliated Files shall be retained in accordance with applicable laws and regulations, regulatory guidelines and recommendations, industry standards and agreements with our employees, customers, service providers and partners.
Please see the following URL for more information: security.contentsquare.com
Data archiving and removal policy
Personal Data and Affiliated Files shall be archived in accordance with data categories.
An archiving period different to this period may be granted by exception.
All archived Personal Data and Affiliated Files shall be encrypted or kept under lock and key and continuously safeguarded to avoid data breaches.
Electronic Personal Data and Affiliated Files shall be archived in accordance with a specific policy - Access Management Policy and in a format which is appropriate to secure the confidentiality, integrity and accessibility of Personal Data and Affiliated Files.
After the archival period has expired, Personal Data and Affiliated Files shall be destroyed.
If archival is outsourced, the vendor shall first be assessed to ensure they comply with our Data Protection and Security Standards and appropriate Data Processing Agreement shall be implemented.
Any document relating to security and privacy, including policies and processes (“Documentation”) will be kept until the Expiration Date. Once the Expiration Date has been reached, Documentation will be archived for a minimum of 5 years.
Published ISMS and PIMS Policies are to be kept for the same amount of time. Working versions are living documents and can be changing anytime and can be deleted if the policy is dropped in favor of another one.
Please see the following URL for more information: security.contentsquare.com
Data storage policy
Data are stored in either Microsoft Azure or AWS data centers with a dedicated back-up.
Please see the following URL for more information: security.contentsquare.com
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
GDPR commitment
Data deletion request procedure
If you wish to exercise your rights under any applicable law (including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)), such as the right to request access to, and rectification or erasure of your Personal Data held with Contentsquare, or to restrict or object to such Personal Data’s processing, or to port such Personal Data, or the right to equal services and prices (each to the extent available to you under the laws which apply to you) – please, visit our dedicated data subject request to do so: https://contentsquare.com/privacy-center/data-subject-request-portal/
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-07-04
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@contentsquare.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
yes