Student Success Alerts

Description Features Permissions Security & Compliance

Help Students Get Support Quickly with Slack and Salesforce Student Success
Student Success Alerts makes it easy to alert support staff when students need help. Faculty and Instructional Staff can share early warning signals about at-risk students with support teams at the right time.Provide Support
Create alerts to share directly with a student's support staff for academic and general concernsShare that Immediate Action is Necessary
Indicate to support staff that a student is at-risk and needs quick helpKeep Student Information Confidential
Communication takes place securely between Slack and Salesforce to adhere to the strictest standards

Permissions

Student Success Alerts will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

For Education Cloud users, Salesforce determines the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation). After expiry of the applicable retention periods, your Personal Data will be deleted. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/. Retention of Customer Data entered into Education Cloud is governed by your agreement with Salesforce. More information can be found here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation. For Education Cloud customers, after termination of service, please contact customer support or contact us at https://www.salesforce.com/form/other/privacy-request/ to request deletion of Customer Data submitted to the applicable service.

Data archiving and removal policy

For Education Cloud customers, after termination of service, please contact customer support or contact us at https://www.salesforce.com/form/other/privacy-request/ to request deletion of Customer Data submitted to the applicable service. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/. Retention of Customer Data entered into Education Cloud is governed by your agreement with Salesforce. More information can be found here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation.

Data storage policy

For Education Cloud customers and users, Salesforce operates in a multitenant architecture that is designed to segregate and restrict Customer Data access based on business needs. The architecture provides an effective logical data separation for different customers via a customer-specific unique identifier and allows the use of customer and user role-based access privileges. The specific infrastructure used to host and process Customer Data is described in the “Infrastructure and Sub-processors” documentation available here: www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf

Certifications & compliance

Security