Speak to your customers directly from SlackManage your customer relationships entirely in SlackAllow your entire team to completely manage communication with your customers without leaving Slack. Smooch also automatically manages and archives the conversation channels it creates to keep your team’s Slack neat & tidy. Mom would approve.1. When a user reaches out to you, Smooch will alert a channel you specify to let you know a user needs help.2. This alert will take you to a channel that’s specific to the user who’s speaking to you.3. Consult and collaborate with your teammates, then reply with a simple /sk command.Your replies are instantly delivered to the user’s phone and look just like a text message would.
Smooch will ask to:
Confirm your identityShow more
Smooch will be able to confirm your Slack identity on your workspace.
Add slash commands and add actions to messages (and view related content)
Access information about your public channelsShow more
Smooch will be able to access basic information about your public channels (including names, topics, purposes, creation date, and latest message).
Modify your public channelsShow more
Smooch will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Send messages as SmoochShow more
Smooch will be able to send messages to your workspace.
Modify emoji reactionsShow more
Smooch will be able to add and remove emoji reactions from messages and files, on your behalf.
View email addresses of people on your workspaceShow more
Smooch will be able to view the email addresses of your Slack workspace’s members.
Access your workspace’s profile informationShow more
Smooch will be able to access profile information for all users on your workspace, including names and contact information.
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