Data retention policy
Active users: Teal US Inc. will store data for active users until they request to delete it. This means that Teal US Inc. will keep all messages and files for active users until they request to delete them.
Non-active users: Teal US Inc. will store data for non-active users for 5 years. This means that Teal US Inc. will keep all messages and files for non-active users for 5 years, after which they will be deleted.
Data archiving and removal policy
Customers can request to remove their data inside the bot settings page. This means that customers can delete their data by accessing the bot settings page and selecting the option to delete their data.
Customers can also request to remove their data by contacting the support service from the authorized customer's representative. This means that customers can contact the support service and request to delete their data, and the authorized representative of the customer will be responsible for verifying the request and authorizing the deletion.
Data storage policy
Teal US Inc. collects and stores the following data:
— Workspace name
— Workspace ID
— Participant Slack ID
— Participant timezone
— Questionnaire answers
— Participant email
— Teal US Inc. does not store or process any personal data within the bot.
All the data stored within AWS premises.
Data center location(s)
United States
Data hosting details
Cloud hosting
App/service has sub-processors
no