DataQA - Unlock Your Knowledge & Automate FAQ ResponsesDataQA is for teams that provide front-line support to suppliers, partners, or customers - who need a fast and engaging way to onboard new team members, reduce the time existing team members spend answering questions in Slack, and collaborate better with one another.How it works:1. Add DataQA to a channel by typing @DataQA
2. Create answers to questions by bookmarking threads and messages in Slack, or by adding text, a link, or screen recording.
3. People can ask questions in the channel (for example #procurement) and they will get suggested answers from the knowledge base.
4. Employees can upvote answers that help, and let you know when they can't find an answer - highlighting quality issues or gaps in your knowledge base.Boost Employee Productivity and Focus:Onboard New Joiners: From processes to systems, products to insights; have new team members hit the ground running with all the information they need with text and video answers recommended inside Slack.Upskill Employees: Have experienced team members hand over and share knowledge to up-skill junior colleagues, and save time answering repeat questions or waiting for answers.Enhance Your Operations: Boost your customer and supplier experience by homogenising answers and accelerating pipelines, processes, issues resolution and knowledge access.Teams and roles DataQA can help:- Customer support & sales
- Supplier support & procurement
- Partner support & partnerships
- Research & development, product management & engineering
- Operations
- Analytics, insights & business intelligence