Data retention policy
We keep all the information provided in your settings or collected by your monitors (e.g. downtimes) up until you choose to delete your monitors or account. Though we reserve ourselves the right to automatically delete older data and inactive accounts in the future.
Logs and usage information that are not important for business are only kept for up to 1 month
Data archiving and removal policy
You can also choose at any time to close your updown.io account, in which case all data (personal or not) associated with your account will be removed from the service database instantly. Some information may still be present in our logs and backups though, and will definitely be gone after up to one week.
Data storage policy
While no online service is 100% secure, we work very hard to protect your information against unauthorized access or alteration, and take reasonable measures to do so, such as keeping software up-to-date, restricting access to internal services and using state-of-the-art authentication and encryption methods.
Data center location(s)
Germany, France, Canada
Data hosting details
On bare metal servers from Hetzner and OVH
Data hosting company
Hetzner, OVH, Vultr
App/service has sub-processors