Package Zen
Package Zen makes receiving and managing deliveries simple. Gone are the days of the hassle of paper logs or manual emails letting people know they have a delivery waiting for them. With just a simple photo of the label, Package Zen automatically identifies who the delivery is intended for and notifies them automatically via email, SMS or now — Slack!
Permissions
Package Zen will be able to view:
Package Zen will be able to do:
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General
Developer
Package Zen
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information:
The Services are made available to your through an organization (e.g. your employer). We retail your information as long as required by the administrator of your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Information you share on the Services:
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display notes you added to items and deliveries that you Checked In and Checked Out using the Package Zen Mobile App.
Marketing information:
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Package Zen account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Your Choices:
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests.
You can exercise some of the choices by logging into the Services and using settings available within the Services or your account.
Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first.
For all other requests, you may contact us as provided in the Contact Us section below to request assistance. Before doing so please read “Notice to End Recipients” and “Notice to End Users” to understand if your request must be first directed to your administrator.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Data archiving and removal policy
Your Choices:
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests.
You can exercise some of the choices by logging into the Services and using settings available within the Services or your account.
Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first.
For all other requests, you may contact us as provided in the Contact Us section below to request assistance. Before doing so please read “Notice to End Recipients” and “Notice to End Users” to understand if your request must be first directed to your administrator.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Read more:
https://www.packagezen.com/legal/customer-agreement
Please email privacy@packagezen.com or call 312-620-1415 x2 to initiate removal.
Data storage policy
We use data hosting service providers in the United States and European Union to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
Please see our Privacy Policy and Customer Agreement for further details.
https://www.packagezen.com/legal/privacy-policy
https://www.packagezen.com/legal/customer-agreement
For more information on where we store your information, please see contact infrastructure@packagezen.com
Data center location(s)
United States
Data hosting details
Amazon Web Services (AWS)
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Upon a written request by email to privacy@packagezen.com we confirm that the individual requesting deletion has the authority to do so in the context of the particular account. Once confirmed, we begin an automated data deletion process from our production and backup data storage environments.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
dev@packagezen.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
N/A
Uses token rotation
no