Talla is an AI-Powered Automation Platform. Talla automates workflows, answers common questions and makes content actionable. Talla helps Support and Sales teams:Increase rep productivity and automate workflows Improve customer satisfaction and rep productivity by automating workflows and have Talla answer common support questions within slack channels or individually. Talla will ensure your support information is always up-to-date and accurate without ever having to leave Slack by making use of Slack actions.Identify and eliminate knowledge gaps Know what you don’t know. Find out what customers or reps are asking that you’re not answering. When information doesn’t already exist to answer a support ticket, Talla will orchestrate a workflow to uncover and eliminate the knowledge gap. Once a gap is closed the response is returned automatically to the user via Slack and/or their preferred chat interface or web app. Leverage Slack history to find stranded knowledge Talla allows you to import Slack history and capture what was asked in the past so you can know what your team is asking and close knowledge gaps quickly.Search less, answer more Get answers immediately in Slack. Have a question, just ask Talla. Talla reasons about your Knowledge Base content whether messy or well-formed, and gives you precise answers to user requests. This means faster response times and better user experience. Talla takes out the uncertainty leading to faster response times and greater user experience.Work where they need to Talla allows Support and Sales teams to stop switching between multiple tools. Use Talla to find answers where you are, whether it be Slack or other Web Apps.Slack and Talla are Better Together.
Talla will ask to:
Add slash commands and add actions to messages (and view related content)
View email addresses of people on your workspaceShow more
Talla will be able to view the email addresses of your Slack workspace’s members.
Access information about your workspaceShow more
Talla will be able to access information about your workspace, including name, email domain, and icon.
Confirm your identityShow more
Talla will be able to view your user id number, full name, and workspace id number on your workspace.
Access your workspace’s profile informationShow more
Talla will be able to access profile information for all users on your workspace, including names and contact information.
Add a bot user with the username @tallaShow more
Talla will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access content in your public channelsShow more
Talla will be able to access any messages and activity you can see in public channels.
Access content in your private channelsShow more
Talla will be able to access any messages and activity you can see in private channels.
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