Live Chat by Social Intents is the perfect solution for chatting with web visitors directly in Slack.Engage and convert visitors into sales, answer questions and support issues, and help customers directly from the tool you love and use every day, Slack. No need to install or learn how to use another tool. But convenience isn’t the only reason to use Live Chat by Social Intents:- Hook live chat to your Slack in less than a minute. - Use the Slack slash commands that you know so well to reply to conversations quickly. - Drag and drop files to send to live chat conversations. - Customize the chat widget to your brand. - Specify targeting rules and automatic chat conversation triggers based on different visitor behavior. - Even track your usage with a live chat dashboard. Oh, and you can access the chat on your mobile phone too if needed. See it for yourself.
Live Chat will be able to view:
Live Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Social Intents, LLC maintains customer accounts and chat transcript history for a period of 12 months. Social Intents will remove account details and any related account information including chat transcripts and metrics at the request of customer.
Data storage policy
Social Intents makes nightly backups of all data that is stored encrypted. We will maintain customer transcript data for a period of 18 months for active accounts. For closed or deactivated accounts, we will remove transcript and account information within a period of 1 month.
When someone requests for Social Intents, LLC to delete personal data, we remove all personal and account level details from our systems within 3 days.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)