Textline
App Info
Business texting is a fast, friendly, and convenient communication channel that can improve customer experience and can make your customers feel more valued. Textline allows you to send and receive text messages directly from Slack, so you’ll never miss a message with the Textline integration.
Companies like 1-800-Got-Junk, Lyft, Live Nation, and Stuart Weitzman, use Textline to streamline their communication. Customer support teams use Textline to lower call volume and resolve issues faster. Sales teams use Textline to increase response rates from leads and close more deals.Textline features like “announcements,” “shortcuts,” and “whispers” allow you to communicate quickly and efficiently and make your customer communication more cost-effective. Textline also integrates with more than 15 apps like Zendesk, Freshdesk, Salesforce, Twilio, Zapier, and more!What Textline’s integration with Slack does:
• Allows you to send and receive text messages from your preferred Slack channel
• Messages appear in your preferred channel
• View and answer text messages in Slack
• Use features like whispers and announcement
Business texting is a fast, friendly, and convenient communication channel that can improve customer experience and can make your customers feel more valued. Textline allows you to send and receive text messages directly from Slack, so you’ll never miss a message with the Textline integration.
Companies like 1-800-Got-Junk, Lyft, Live Nation, and Stuart Weitzman, use Textline to streamline their communication. Customer support teams use Textline to lower call volume and resolve issues faster. Sales teams use Textline to increase response rates from leads and close more deals.Textline features like “announcements,” “shortcuts,” and “whispers” allow you to communicate quickly and efficiently and make your customer communication more cost-effective. Textline also integrates with more than 15 apps like Zendesk, Freshdesk, Salesforce, Twilio, Zapier, and more!What Textline’s integration with Slack does:
• Allows you to send and receive text messages from your preferred Slack channel
• Messages appear in your preferred channel
• View and answer text messages in Slack
• Use features like whispers and announcement
Permissions
Textline will be able to view:
Textline will be able to do:
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General
Developer
Textline
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is retained between 90 days and indefinitely depending on the customer’s subscription plan. For additional information, please review Textline’s data processing agreement.
Data archiving and removal policy
Textline aperiodically archives and/or removes data that is no longer in scope for retention at its discretion or at the request of a customer.
Data storage policy
Textline’s data is encrypted in transit and at rest. All HTTP traffic is encrypted using Secure Socket Layer (SSL) connections, and traffic is only accepted on port 443. Textline’s SSL status can be verified here. All data and associated keys stored at rest in our databases are encrypted using the industry-standard AES-256 algorithm. Static files, such as images and other documents, are persisted using AWS S3 storage and encrypted before being stored. Customer data is backed up regularly to protect against data loss.
Data center location(s)
United States
Data hosting details
The majority of customer data, including conversation data, resides in storage systems located in Amazon Web Services’ (AWS) US-East-1 region. Textline may transfer and process Company Data anywhere in the world where Textline, its Affiliates or its Subprocessors maintain data processing operations. Textline shall at all times provide an adequate level of protection for the Company Data collected, transferred, processed, or retained in accordance with the requirements of Data Protection Laws.
*Additional Details*
All of Textline’s application and database storage is safely contained within Amazon Web Services’ (AWS) infrastructure, which is accredited by ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), and PCI Level 1.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
Email dpo@textline.com with the phone number of the end-user.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-09-20
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google OpenID, Azure, Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
dpo@textline.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no