Lessonly Knowledge is the tool growing teams use to find lessons, information, documents, wikis, and answers at work. They chat with our friendly llama bot, Ollie, to surface necessary knowledge. With Lessonly Knowledge, more than 7,000 teams enable self-service support for their frontline sales, customer service, HR, and IT teams. How is Lessonly Knowledge helping them scale? - Everyone finds knowledge—fast. - There’s a single source of truth for all teammates. - Teams reduce repetitive FAQs with self-service support.Here’s What We Do :handshake: Connect Knowledge Build a modern knowledge base, organize a wiki, search Lessonly lessons, capture a library of FAQs, or connect one of our 16+ out-of-the-box knowledge integrations in seconds so information housed in different locations is browseable in just one spot.Lessonly Knowledge integrates with a growing list of knowledge, wiki, and document solutions like Lessonly, Google Drive, Confluence, Zendesk Help Guide, Jira, Box, Dropbox, Trello, and more.:mag: Search Smarter Go to Lessonly Knowledge or Lessonly Knowledge will come to you; when questions come up in the flow of work, it understands and leverages natural language processing (NLP) to chime in and provide answers.Add Lessonly Knowledge to Slack or install the browser extension to quickly search for knowledge, wikis, and documentation.:alarm_clock: Save Time With Lessonly Knowledge, automatically resolve issues, reduce repeat questions, and provide knowledge, lessons, and documents. Users have 24/7 access to a single source of verified information.As an added perk, users can build a self-serve support workflow and connect Lessonly Knowledge with their service desk. This functionality is available for Jira Service Management and more.Lessonly Knowledge is a paid software platform that is sold separately from Slack. You can learn more at lessonly.com/knowledge.If you think Lessonly Knowledge could help your team, book time with us here. We’d love to chat! :wave:
Lessonly Knowledge will be able to view:
Lessonly Knowledge will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
We will retain all customer data for up to 5 years, unless requested for immediate deletion by a Lessonly Knowledge administrator. Deletion can take up to 1 week to be processed.
Data archiving and removal policy
All data is backed up daily with Azure, and backups are kept for 35 days. After that, the backups are automatically deleted from our cloud provider.
Data storage policy
All data is encrypted at rest and transferred over SSL. Raw access is granted to engineers on a time-limited, as-needed basis through Azure Active Directory. Support engineers may have access in order to troubleshoot and assist users.
Data center location(s)
Data hosting details
Lessonly Knowledge is entirely cloud-hosted with Microsoft Azure virtual machines, databases, and file storage, with the addition of MongoDB Atlas managed clusters. Everything is located in the United States.
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
Administrators of Lessonly Knowledge can email firstname.lastname@example.org and request copies of data and/or deletion of data. European citizens can also make a request for their individual data under GDPR at https://gdpr-rep.eu/q/15823431. These requests can take up to 1 week to be processed.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Since we use Slack's OAuth, if you have SSO or SAML on your Slack workspace, it is also carried over to authentication with Lessonly Knowledge.
Supports Security Assertion Markup Language (SAML)
Lessonly Knowledge connects with many third-party services. Depending on where you store your knowledge, you can potentially integrate with Google Drive, Confluence (Cloud & Server), Jira Service Desk (Cloud & Server), Zendesk, Dropbox, Box, GitHub, Trello, ReadMe, Evernote, Google Sites (Classic), and Zipline. Lessonly Knowledge also integrates with Slack (obviously). As mentioned above, we have MongoDB Atlas managed clusters. For payments, we use Stripe.