Seismic Knowledge
Seismic Knowledge is a self-service enablement tool that provides revenue teams with fast access to verified knowledge at the point of need, in the flow of work, at scale.
Our Seismic bot for Slack detects common questions asked and provides automated AI-recommended answersWhy Seismic Knowledge?Smarter, faster answers
- Smarter: Knowledge becomes smarter over time as it is used. Meaning the more questions your teams ask, the more it learns, effectively harnessing the power to build and organize the best knowledge base. Team members can up- or down-vote answers to improve the relevancy of answers.
- Faster: Deliver crowdsourced and verified knowledge in bite-sized FAQ format, wherever your teams work. Accelerate deals and provide outstanding customer experiences with access to relevant information on-the-fly.Single source of truth
Break down knowledge silos by unifying search across disparate tools like Seismic, Lessonly, Google Drive, Slack, Confluence, and Dropbox to make answers easily accessible.Uncover knowledge gaps
Tap into the collective and identify unique insights to uncover enablement opportunities and fill knowledge gaps instantly.LLM Use
This app can will use an LLM to extract search queries from a user's message to provide better search results. User data is not used to train the LLM.
Our Seismic bot for Slack detects common questions asked and provides automated AI-recommended answersWhy Seismic Knowledge?Smarter, faster answers
- Smarter: Knowledge becomes smarter over time as it is used. Meaning the more questions your teams ask, the more it learns, effectively harnessing the power to build and organize the best knowledge base. Team members can up- or down-vote answers to improve the relevancy of answers.
- Faster: Deliver crowdsourced and verified knowledge in bite-sized FAQ format, wherever your teams work. Accelerate deals and provide outstanding customer experiences with access to relevant information on-the-fly.Single source of truth
Break down knowledge silos by unifying search across disparate tools like Seismic, Lessonly, Google Drive, Slack, Confluence, and Dropbox to make answers easily accessible.Uncover knowledge gaps
Tap into the collective and identify unique insights to uncover enablement opportunities and fill knowledge gaps instantly.LLM Use
This app can will use an LLM to extract search queries from a user's message to provide better search results. User data is not used to train the LLM.
Seismic Knowledge will be able to view:
Seismic Knowledge will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Seismic
Company headquarters location
United States
Privacy & data governance
Data retention policy
We will retain all customer data for up to 5 years, unless requested for immediate deletion by a Seismic Knowledge administrator. Deletion can take up to 1 week to be processed.
Data archiving and removal policy
All data is backed up daily with Azure, and backups are kept for 35 days. After that, the backups are automatically deleted from our cloud provider.
Data storage policy
All data is encrypted at rest and transferred over SSL. Raw access is granted to engineers on a time-limited, as-needed basis through Azure Active Directory. Support engineers may have access in order to troubleshoot and assist users.
Data center location(s)
United States
Data hosting details
Seismic is entirely cloud-hosted with Microsoft Azure virtual machines, databases, and file storage, with the addition of MongoDB Atlas managed clusters. Everything is located in the United States.
Data hosting company
Microsoft Azure
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
gpt-4o-mini
LLM retention settings
We don't retain data to train the model on any user data
LLM data tenancy policy
Azure OpenAI, we don't retain data to train the model on any user data
LLM data residency policy
We don't retain data to train the model on any user data
Certifications & compliance
Data deletion request procedure
Administrators of Seismic can use the buttons at the top of https://seismic.com/privacy-policy/ to make requests for changing or deleting data. These requests can take up to 1 week to be processed.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-10-21
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Since we use Slack's OAuth, if you have SSO or SAML on your Slack workspace, it is also carried over to authentication with the Seismic app for Slack when using Seismic Knowledge.
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@seismic.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Depending on where you store your knowledge, you can potentially integrate with Google Drive, Confluence (Cloud & Server), Zendesk, Dropbox, Box, Lessonly, or Seismic.
Uses token rotation
no