Obie
Obie is a knowledge solution for the future of work.Join 7,000+ teams and accelerate support for IT, HR and client facing teams (sales and support).- Find knowledge, fast.
- Reduce repeat questions
- Enable one source of truth for knowledgeHow it worksConnect Knowledge
Build a modern knowledge base, capture a library of FAQs or connect one of our 16+ out-of-the-box knowledge integrations in seconds.Obie integrates with a growing list of knowledge integrations including: Google Drive, Confluence, Zendesk Help Guide, Jira, Box, Dropbox, Trello and more.Ask Questions
Go to Obie or Obie will come to you; when questions come up in the flow of work Obie understands by leveraging natural language processing (NLP).Add Obie to Slack or install the browser extension (Chrome, Safari, Firefox, IE)Save Time
Automatically resolve issues, reduce repeat questions and provide knowledge instantly—24/7 access to a single source of verified information.Build a self-serve support workflow and connect Obie with your service desk. Available for Jira Service Desk and more.Obie is a paid software platform that is sold separately from Slack.
Click here to get started or request a demo
- Reduce repeat questions
- Enable one source of truth for knowledgeHow it worksConnect Knowledge
Build a modern knowledge base, capture a library of FAQs or connect one of our 16+ out-of-the-box knowledge integrations in seconds.Obie integrates with a growing list of knowledge integrations including: Google Drive, Confluence, Zendesk Help Guide, Jira, Box, Dropbox, Trello and more.Ask Questions
Go to Obie or Obie will come to you; when questions come up in the flow of work Obie understands by leveraging natural language processing (NLP).Add Obie to Slack or install the browser extension (Chrome, Safari, Firefox, IE)Save Time
Automatically resolve issues, reduce repeat questions and provide knowledge instantly—24/7 access to a single source of verified information.Build a self-serve support workflow and connect Obie with your service desk. Available for Jira Service Desk and more.Obie is a paid software platform that is sold separately from Slack.
Click here to get started or request a demo
Permissions
Obie will be able to view:
Obie will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Tasytt Inc.
Company headquarters location
Canada
Privacy & data governance
Data retention policy
We will retain all customer data for up to 5 years, unless requested for immediate deletion by an Obie administrator. Deletion can take up to 1 week to be processed.
Data archiving and removal policy
All data is backed up daily with Azure, and backups are kept for 35 days. After that, the backups are automatically deleted from our cloud provider.
Data storage policy
All data is encrypted at rest and transferred over SSL. Raw access is granted to engineers on a time-limited, as-needed basis through Azure Active Directory. Support engineers may have access in order to troubleshoot and assist users.
Data center location(s)
United States
Data hosting details
Obie is entirely cloud-hosted with Microsoft Azure virtual machines, databases, and file storage, with the addition of MongoDB Atlas managed clusters. Everything is located in the United States.
Data hosting company
Microsoft Azure
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
Administrators of Obie can email support@obie.ai and request copies of data and/or deletion of data. European citizens can also make a request for their individual data under GDPR at https://gdpr-rep.eu/q/15823431. These requests can take up to 1 week to be processed.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2019-06-18
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Since we use Slack's OAuth, if you have SSO or SAML on your Slack workspace, it is also carried over to authentication with Obie.
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@obie.ai
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Obie connects with many third-party services. Depending on where you store your knowledge, you can potentially integrate with Google Drive, Confluence (Cloud & Server), Jira Service Desk (Cloud & Server), Zendesk, Dropbox, Box, GitHub, Trello, ReadMe, Evernote, Google Sites (Classic), and Zipline. Obie also integrates with Slack (obviously). As mentioned above, we have MongoDB Atlas managed clusters. For payments, we use Stripe.