Seismic Knowledge is a self-service enablement tool that provides revenue teams with fast access to verified knowledge at the point of need, in the flow of work, at scale. Our Seismic bot for Slack detects common questions asked and provides automated AI-recommended answersWhy Seismic Knowledge?Smarter, faster answers - Smarter: Knowledge becomes smarter over time as it is used. Meaning, the more questions your teams ask ask, the more it learns, effectively harnessing the power to build and organize the best knowledge base. Team members can up- or down-vote answers to improve the relevancy of answers. - Faster: Deliver crowdsourced and verified knowledge in bite-sized FAQ format, wherever your teams work. Accelerate deals and provide outstanding customer experiences with access to relevant information on-the-fly.Single source of truth Break down knowledge silos by unifying search across disparate tools like Seismic, Lessonly, Google Drive, Slack, Confluence, and Dropbox to make answers easily accessible.Uncover knowledge gaps Tap into the collective and identify unique insights to uncover enablement opportunities and fill knowledge gaps instantly.
Seismic will be able to view:
Seismic will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
We will retain all customer data for up to 5 years, unless requested for immediate deletion by a Seismic Knowledge administrator. Deletion can take up to 1 week to be processed.
Data archiving and removal policy
All data is backed up daily with Azure, and backups are kept for 35 days. After that, the backups are automatically deleted from our cloud provider.
Data storage policy
All data is encrypted at rest and transferred over SSL. Raw access is granted to engineers on a time-limited, as-needed basis through Azure Active Directory. Support engineers may have access in order to troubleshoot and assist users.
Data center location(s)
Data hosting details
Seismic Knowledge is entirely cloud-hosted with Microsoft Azure virtual machines, databases, and file storage, with the addition of MongoDB Atlas managed clusters. Everything is located in the United States.
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
Administrators of Seismic Knowledge can email firstname.lastname@example.org and request copies of data and/or deletion of data. These requests can take up to 1 week to be processed.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Since we use Slack's OAuth, if you have SSO or SAML on your Slack workspace, it is also carried over to authentication with Seismic Knowledge.
Supports Security Assertion Markup Language (SAML)