Talkdesk is intuitive, easy-to-deploy cloud-based call center software with advanced features and comprehensive real-time reporting designed to help businesses make stronger connections with their customers. The Talkdesk for Slack integration creates a seamless link between your internal and external communications by providing greater visibility into day-to-day call center operations, while also empowering agents and supervisors to seek and offer assistance.With Talkdesk for Slack, you’ll be able to: • Receive customizable automated call center notifications in Slack • Request help and send call barge links via Slack through Talkdesk • Perform targeted agent coaching via Slack from within the Talkdesk interfaceLearn more at www.talkdesk.com/integrations/talkdesk-for-slack/.
Talkdesk will be able to view:
Talkdesk will be able to do:
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Talkdesk acts as a processor and therefore, when a customer requests for deletion, information is deleted.
In case of integration, once personal data is delete on master (owned by talkdesk's customer), talkdesk deletes the information.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)