Freshservice is a cloud-based IT service desk and IT service management solution and Freshdesk-Slack integration assists IT teams by allowing users to easily create a ticket from a Slack conversation, seamlessly manage incidents from start to finish within the comfort of their favorite app, and meet the continually rising expectations of employees.With Freshservice linked to Slack, you can:1. Notify support agents in Slack about Freshservice tickets via DM or public or private channels
2. Convert Slack DM conversations to tickets in Freshservice
3. Add Slack conversation as ticket description for context
4. Mark Slack users as requesters and agents in Freshservice with one click
5. Provide support to business users from Slack