Connect your internal service desk to Slack so users across teams can easily collaborate and speed up ticketing processes from everyone’s favorite intra-office messaging app.With Freshservice linked to Slack, you can:1. Notify support agents in Slack about Freshservice tickets via DM or public or private channels 2. Convert Slack DM conversations to tickets in Freshservice 3. Add Slack conversation as ticket description for context 4. Mark Slack users as requesters and agents in Freshservice with one click 5. Provide support to business users from Slack
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