Categories:
Customer SupportReport this app to Slack for inappropriate content or behavior.
Freshservice
2. Convert Slack DM conversations to tickets in Freshservice
3. Add Slack conversation as ticket description for context
4. Mark Slack users as requesters and agents in Freshservice with one click
5. Provide support to business users from Slack
Freshservice will ask to:
Freshservice will be able to access information about a workspace, including name, email domain, and icon.
Freshservice will be able to access basic information about your public channels (including names, topics, purposes, and creation date).
Freshservice will be able to access basic information about your private channels (including names, topics, purposes, and creation date).
Freshservice will be able to add commands to the message input box. Typing a command in a channel allows this app to take action outside of Slack and optionally post back to that channel.
Freshservice will be able to send messages to a workspace.
Freshservice will be able to access basic information about your direct messages (including names, topics, purposes, and creation date).
Freshservice will be able to modify the unread status of your direct messages.
Freshservice will be able to view the email addresses of your Slack workspace’s members.
Freshservice will be able to access any messages and activity you can see in direct messages.
Freshservice will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Freshservice will be able to access profile information for all users on a workspace, including names and contact information.
Categories:
Customer SupportReport this app to Slack for inappropriate content or behavior.