With InMoment (formerly Wootric), you can capture customer feedback using NPS (Net Promoter Score), CSAT, and CES (Customer Effort Score) microsurveys. Survey users inside your web or mobile app, via email, Intercom Messenger, or SMS. Share survey responses with your entire team in real-time with our Slack integration. You can set up rules to route feedback to different channels. For example, send promoters to marketing, and detractors to a support or success team.* Share scores and customer feedback to any Slack channel * Pass important customer data with the response for context * Send promoter, detractor, or passive feedback to any channel * Quick and easy setupInMoment makes it easy to align your teams around improving customer lifetime value. Close the loop with customers and use Voice-of-the-Customer data to improve retention, prioritize new product features, and activate brand advocates.
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InMoment will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Self service through API or by opening a ticket firstname.lastname@example.org
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Okta, Google, Azure Active Directory, SAML
Supports Security Assertion Markup Language (SAML)