Wootric
Wootric is the Net Promoter Score (NPS) platform for boosting customer happiness. Survey customers inside your web or mobile app for off-the-charts response rates. We make it easy to align your teams (product development, customer success, customer service/support, marketing, sales) around improving customer experience. Wootric helps you close the loop with customers and use NPS data to improve retention, prioritize new product features, and activate brand advocates. Share customer feedback with your entire team in real-time with our Slack integration. You can set up rules to send feedback about your app to a #product channel, or promoters to a #marketing channel. * Share NPS scores and customer feedback to any Slack channel
* Send promoter, detractor or passive feedback to any channel
* Quick and easy setup
* Send promoter, detractor or passive feedback to any channel
* Quick and easy setup
Permissions
Wootric will be able to view:
Wootric will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Wootric
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Wootric does not delete data unless requested by customer.
Data archiving and removal policy
Wootric does not delete data unless requested by customer.
Data storage policy
Data is stored at rest encrypted. We don't share data with 3rd party.
Data hosting details
Cloud hosted
Data hosting company
GCP and Azure
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
Data deletion request procedure
Self service through API or by opening a ticket support@wootric.com
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-05-29
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Google, Azure Active Directory, SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@wootric.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no