Join AllBirds, TripActions, Glossier, and hundreds of other modern workplaces and start supporting employees in a lightweight, intuitive way. askSpoke is an intelligent ticketing system that makes it easy for employees to file requests in Slack, email, our app, and over SMS. More than 70% of employees, when given the choice, file a request in Slack. Conversations can be continued from anywhere — including Slack — making it incredibly easy to bring new users into askSpoke.Team members using askSpoke benefit from a simple and powerful app interface where multiple team members, and multiple teams can triage, collaborate and resolve requests.Common uses:• Automated responses. askSpoke’s AI is designed from the ground up to automate responses in Slack. Up to 50% of all requests are answered automatically. • Smart knowledge base. With every question and action in Slack and on askSpoke, your company knowledge base grows more responsive and comprehensive. • Cross-company collaboration. Loop in members of your team or other teams seamlessly with @mentions, making it simple to collaborate without losing context. • Ticketing with a human touch. askSpoke’s HRIS integrations and user profiles make it seamless for team members to know exactly who they are supporting, without having to switch tabs or ask. Our AI also factors in an employee’s attributes to suggest resources most relevant to them. With askSpoke, employees get what they need, when they need it, resulting in a happier, more productive workplace.
askSpoke will be able to view:
askSpoke will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
While a customer is actively using askSpoke, account data is routinely retained for the term of the services agreement. Retention is necessary to provide the service, reporting analytics, auditing change within the account, and to improve end-user experience. Upon customer separation, all customer data is destroyed pursuant to contractual obligations set out in the services agreement unless doing so violates legal obligations.
Data archiving and removal policy
Data removal is subject to change control in accordance with askSpoke’s Retention Schedule. Our information security policies and procedures outline approved methods for data destruction.
Data storage policy
Sensitive data is stored in databases with full volume encryption to protect data at rest. Logical volumes are encrypted on virtual servers with AES-256 bit encryption and server side encryption is also applied to cloud-based storage buckets.
Requests can be made through customer support channels or directly to firstname.lastname@example.org.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Okta, OneLogin, Duo, Google, Microsoft Azure, Active Directory
Supports Security Assertion Markup Language (SAML)