Join AllBirds, TripActions, Glossier, and hundreds of other modern workplaces and start supporting employees in a lightweight, intuitive way. Spoke is an intelligent ticketing system that makes it easy for employees to file requests in Slack, email, our app, and over SMS. More than 70% of employees, when given the choice, file a request in Slack. Conversations can be continued from anywhere — including Slack — making it incredibly easy to bring new users into Spoke.Team members using Spoke benefit from a simple and powerful app interface where multiple team members, and multiple teams can triage, collaborate and resolve requests.Common uses:• Automated responses. Spoke’s AI is designed from the ground up to automate responses in Slack. Up to 50% of all requests are answered automatically. • Smart knowledge base. With every question and action in Slack and on Spoke, your company knowledge base grows more responsive and comprehensive. • Cross-company collaboration. Loop in members of your team or other teams seamlessly with @mentions, making it simple to collaborate without losing context. • Ticketing with a human touch. Spoke’s HRIS integrations and user profiles make it seamless for team members to know exactly who they are supporting, without having to switch tabs or ask. Our AI also factors in an employee’s attributes to suggest resources most relevant to them. With Spoke, employees get what they need, when they need it, resulting in a happier, more productive workplace. You will need to create a new Spoke account for free, and then connect to your Slack workspace.
Spoke will ask to:
View email addresses of people on your workspaceShow more
Spoke will be able to view the email addresses of your Slack workspace’s members.
Access information about your public channelsShow more
Spoke will be able to access basic information about your public channels (including names, topics, purposes, creation date, and latest message).
Add slash commands and add actions to messages (and view related content)
View some URLs in messagesShow more
Spoke will be able to view askspoke.com URLs to provide previews and other functionality.
Add link previews to messagesShow more
Spoke will be able to add link previews for messages containing askspoke.com URLs.
Add a bot user with the username @spokeShow more
Spoke will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access your workspace’s profile informationShow more
Spoke will be able to access profile information for all users on your workspace, including names and contact information.
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