Integrate Zendesk with Slack to improve your support team's efficiency. With BubbleIQ, Slack messages can be transformed into Zendesk tickets to manage private customer channels or internal employee requests. Zendesk tickets can be sent into Slack channels to automate escalations and increase company-wide collaboration on support. Everything is editable and 2-way synced between the thread in Slack and the comments in Zendesk, as well as assignee, status, priority and custom fields. Once you add the BubbleIQ bot to public or private Slack channels, you can mark any message with an emoji to immediately transform it into a Zendesk ticket, or use the /support or /helpdesk slash commands to create a ticket. You can even launch a Zendesk ticket form directly from Slack to better categorize tickets when they are created. Tickets can go the other direction too. Post tickets from Zendesk into a set of Slack channels based on customizable triggers. Messages in the thread automatically create responses to the Zendesk ticket, allowing coworkers or customers to respond in a familiar chat-based environment while keeping everything organized. Tickets can also be quickly assigned, tagged, prioritized, and responded to from Slack. Users can edit custom fields, run Macros, and move tickets between channels. The end result is a better chat-based experience for coworkers and customers, and more efficient agent workflows.Our hundreds of customers include Adobe, SeatGeek, Breather, and more. Some of the great use cases we've seen for BubbleIQ include: • Providing chat based support for high touch customers in private channels and creating synced tickets for important messages to make sure every issue is resolved. • Allowing employees to make IT help desk requests from Slack and see the responses. • Posting tickets with a specific tag to a Slack channel to manage escalations or allow product managers, sales reps, and other coworkers to see and respond to them. Try it today! BubbleIQ has a free 14 day trial, then plans start at $3/agent/mo with options for upgraded features. For more information visit https://www.bubbleiq.com
BubbleIQ - Supercharge Zendesk will be able to view:
BubbleIQ - Supercharge Zendesk will be able to do:
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