Data retention policy
Customers' data is retained during the relationship with Demandbase and for up to 13 months following the expiration or termination of the relationship. However, upon request Demandbase will delete Customer Data within thirty days of written notification. Please refer to our security policy: https://www.demandbase.com/security-policy/. Data archiving and removal policy
Customers' data is retained during the relationship with Demandbase and for up to 13 months following the expiration or termination of the relationship. However, upon request Demandbase will delete Customer Data within thirty days of written notification. Please refer to our security policy: https://www.demandbase.com/security-policy/. Data storage policy
Customers' data is retained during the relationship with Demandbase and for up to 13 months following the expiration or termination of the relationship. However, upon request Demandbase will delete Customer Data within thirty days of written notification. Please refer to our security policy: https://www.demandbase.com/security-policy/. Data center location(s)
United States, Germany, Ireland, Singapore
Data hosting company
AWS and GCP
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Demandbase AI Chat leverage AI models via AWS Bedrock and Anthropic Claude. Specific model versions may vary by use case and can be rotated based off performance
LLM retention settings
Demandbase retains conversation data for less than 30 days.
LLM data tenancy policy
Tenant data segmentation is enforced in DB AI Chat; prompt context is scoped to the authenticated tenant.
LLM data residency policy
Demandbase AI Chat data is processed and stored on AWS infrastructure in the US.