PLEASE NOTE: This bot requires that you have a user in an existing Autotask application. A Slack team admin must install SLINGRbot for Autotask.Slack uses the concept of channels to organize chat topics, documents and work groups. SLINGRbot for Autotask lets you link these channels to Autotask Accounts or Projects.When a new account or project is created in Autotask, a new channel is created in Slack. From Slack, users can also link their channels to existing Autotask Accounts and Projects.To avoid channel overload, you can archive/unarchive channels that aren't active, and users can elect to leave channels they no longer need. COMMANDS THAT ARE AVAILABLE FROM SLACK:#mapme Tries to match your Slack user to an Autotask user be email address. If there is a match, users will be associated.#me Shows information about your mapped Autotask user.#info Shows information about the channel's associated account/project.#link Maps the channel to an account or project, creating a new account or project if one doesn't exist.#ct@user ticket title Creates a new ticket in the account/project the current channels is associated with, and sets the referenced user as the primary resource.#atn Ticket number note Adds a note to the ticket with the given number. The bot will ask if you need to include messages from the channels and if the note will be public or internal.#rt TicketNumber @user Reassigns a ticket to the referenced user.#uts TicketNumber Updates the status of the ticket.#fot Fetches open tickets that are associated with the channel.#ti TicketNumber Returns information about the ticket.Autotask does not support webhooks.
SLINGR Autotask will ask to:
Access information about your public channelsShow more
SLINGR Autotask will be able to access basic information about your public channels (including names, topics, purposes, and creation date).
Modify your public channelsShow more
SLINGR Autotask will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Send messages as SLINGR AutotaskShow more
SLINGR Autotask will be able to send messages to a workspace.
View email addresses of people on your workspaceShow more
SLINGR Autotask will be able to view the email addresses of your Slack workspace’s members.
Add a bot user with the username @slingrbot_autotaskShow more
SLINGR Autotask will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access content in your public channelsShow more
SLINGR Autotask will be able to access any messages and activity you can see in public channels.
Access your workspace’s profile informationShow more
SLINGR Autotask will be able to access profile information for all users on a workspace, including names and contact information.
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