PLEASE NOTE:  This bot requires that you have a user in an existing Autotask application. A Slack team admin must install SLINGRbot for Autotask.Slack uses the concept of channels to organize chat topics, documents and work groups. SLINGRbot for Autotask lets you link these channels to Autotask Accounts or Projects.When a new account or project is created in Autotask, a new channel is created in Slack. From Slack, users can also link their channels to existing Autotask Accounts and Projects.To avoid channel overload, you can archive/unarchive channels that aren't active, and users can elect to leave channels they no longer need. COMMANDS THAT ARE AVAILABLE FROM SLACK:#mapme
Tries to match your Slack user to an Autotask user be email address. If there is a match, users will be associated.#me
Shows information about your mapped Autotask user.#info
Shows information about the channel's associated account/project.#link
Maps the channel to an account or project, creating a new account or project if one doesn't exist.#ct@user ticket title
Creates a new ticket in the account/project the current channels is associated with, and sets the referenced user as the primary resource.#atn Ticket number note
Adds a note to the ticket with the given number. The bot will ask if you need to include messages from the channels and if the note will be public or internal.#rt TicketNumber @user
Reassigns a ticket to the referenced user.#uts TicketNumber
Updates the status of the ticket.#fot
Fetches open tickets that are associated with the channel.#ti TicketNumber
Returns information about the ticket.Autotask does not support webhooks.