Opsgenie EU for Alert Management
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Opsgenie is a modern incident management platform which empowers Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during incident resolution process.Opsgenie has a native bi-directional integration with Slack for alert management. This enables teams to work with Opsgenie alerts and schedules directly within Slack. The integration is very powerful and easy to configure: Notifications for Opsgenie alerts go right into the the appropriate Slack channel. In turn, Slack users can track the alert lifecycle activities through their resolution and take actions such as acknowledging, closing or assigning these alerts from the channel with just a button click.Opsgenie provides different app for accessing the dedicated service region for its European customers. The Opsgenie Slack App corresponding to the dedicated service region will be installed automatically when the integration is set up in Opsgenie. Please check for more details https://support.atlassian.com/opsgenie/docs/european-service-region/
Permissions
Opsgenie EU for Alert Management will be able to view:
Opsgenie EU for Alert Management will be able to do:
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General
Developer
Atlassian
Company headquarters location
Australia
Terms of service
Privacy & data governance
Data retention policy
Atlassian maintains a Data Retention and Destruction Standard, which designates how long we need to maintain data of different types. Data is classified in line with our Atlassian Data Security & Information Lifecycle Policy, and controls implemented based on that.
For customer data, On termination of an Atlassian contract, the data belonging to a customer team will be removed from the live production database and all file attachments uploaded directly to Atlassian will be removed within 14 days. The team’s data will remain in encrypted backups until those backups fall out of the 90-day backup retention window and are destroyed in accordance with our Atlassian data retention policy. In the event that a database restore is necessary within 90 days of a requested data deletion, the operations team will re-delete the data as soon as reasonably possible after the live production system is fully restored. For more information, see : https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/
Data archiving and removal policy
Atlassian maintains a Data Retention and Destruction Standard, which designates how long we need to maintain data of different types. Data is classified in line with our Atlassian Data Security & Information Lifecycle Policy, and controls implemented based on that.
For customer data, On termination of an Atlassian contract, the data belonging to a customer team will be removed from the live production database and all file attachments uploaded directly to Atlassian will be removed within 14 days. The team’s data will remain in encrypted backups until those backups fall out of the 90-day backup retention window and are destroyed in accordance with our Atlassian data retention policy. In the event that a database restore is necessary within 90 days of a requested data deletion, the operations team will re-delete the data as soon as reasonably possible after the live production system is fully restored. For more information, see : https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/
Data storage policy
Atlassian maintains a Data Retention and Destruction Standard, which designates how long we need to maintain data of different types. Data is classified in line with our Atlassian Data Security & Information Lifecycle Policy, and controls implemented based on that.
For customer data, On termination of an Atlassian contract, the data belonging to a customer team will be removed from the live production database and all file attachments uploaded directly to Atlassian will be removed within 14 days. The team’s data will remain in encrypted backups until those backups fall out of the 90-day backup retention window and are destroyed in accordance with our Atlassian data retention policy. In the event that a database restore is necessary within 90 days of a requested data deletion, the operations team will re-delete the data as soon as reasonably possible after the live production system is fully restored. For more information, see : https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/
Data hosting details
AWS dynamodb
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-06-02
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
onelogin
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@atlassian.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no