The app surfaces comments left in Satisfaction surveys, and sends them to a #shoutouts Slack channel.Shoutouts is a fun and easy way to celebrate team wins, build camaraderie, and boost agent morale.To use Shoutouts, you integrate Zendesk and Slack. When customers leave "good" Satisfaction Ratings as part of your Zendesk CSAT surveys, we detect if they are support-related. If they are, then they are sent to a Slack channel of your choice ("shoutouts" by default), acknowledging the agent for their good work, tagging them and linking to the ticket that yielded the positive customer experience.Part of MaestroQA's (https://www.maestroqa.com) effort to help you improve customer service quality.
Shoutouts will ask to:
Add slash commands and add actions to messages (and view related content)
Add a bot user with the username @shoutout_botShow more
Shoutouts will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
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