The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Slack, so you can work more efficiently using chat. With Now Virtual Agent you can: • Execute routine ServiceNow actions via chat • Exchange data seamlessly with your existing ServiceNow apps • Find answers to frequently asked questions • Resolve common IT requests and HR tasks across your ServiceNow cloud services Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.
Now Virtual Agent will ask to:
Add a bot user with the username @now-virtual-agentShow more
Now Virtual Agent will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
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