The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Slack, so you can work more efficiently using chat. With Now Virtual Agent you can: • Execute routine ServiceNow actions via chat • Exchange data seamlessly with your existing ServiceNow apps • Find answers to frequently asked questions • Resolve common IT requests and HR tasks across your ServiceNow cloud services Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.
Now Virtual Agent will be able to view:
Now Virtual Agent will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
As ServiceNow we do provide a way/ability for all customers to define data retention policy
Data archiving and removal policy
As ServiceNow we do provide a way/ability for all customers to define data removal policy
Data storage policy
As ServiceNow we do provide a way/ability for all customers to define data storage policy
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
We do provide an option for Customer admin (persona) to perform deletion or they can also reach out to Service Support team for deletion.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)