SignalZen is a live chat solution for your website which enables you to engage and talk to your website visitors.By setting up an account in our system and inserting a small piece of HTML code into your website's code, you will start receiving chat sessions from your customers online. We also support WordPress and Drupal integrations out of the box.This Slack App enables you to talk to your website's visitors in real-time. We have 2 integration types to choose from:1) Still - talk to your website visitors by replying in threads on the desired channel. 2) Noisy - chat by joining separate channels for each chat session.Once you register an account on our homepage, you will be able to connect to Slack which is done by following a simple wizard flow.We support commands that you can see by typing "/signalzen help" or "@SignalZen help" to ease your daily activities of using our service and chatting to your website visitors.Happy chatting!
SignalZen will be able to view:
SignalZen will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Data archiving and removal policy
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
Data storage policy
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Data center location(s)
Data hosting details
DigitalOcean Kubernetes for backend servers, temporary cache server in Frankfurt.
AWS RDS for the main database in Frankfurt.
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
Visitors and users can download transcripts of their chats or delete them.
Users can delete their website accounts and private portfolios directly by choosing so from the administration portal. It takes up to 7 days for the data to be destroyed.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Security Assertion Markup Language (SAML)