PLEASE NOTE:  This bot requires that you have a user in an existing Autotask application. A Slack team admin must install disrupt-ITbot for Autotask.Slack uses the concept of channels to organize chat topics, documents and work groups. disrupt-ITbot for Autotask lets you link these channels to Autotask Accounts or Projects.When a new account or project is created in Autotask, a new channel is created in Slack. From Slack, users can also link their channels to existing Autotask Accounts and Projects.
To avoid channel overload, you can archive/unarchive channels that aren't active, and users can elect to leave channels they no longer need.COMMANDS THAT ARE AVAILABLE FROM SLACK:
#mapme
Tries to match your Slack user to an Autotask user be email address. If there is a match, users will be associated.
#me
Shows information about your mapped Autotask user.
#info
Shows information about the channel's associated account/project.
#link
Maps the channel to an account or project, creating a new account or project if one doesn't exist.
#ct@user ticket title
Creates a new ticket in the account/project the current channels is associated with, and sets the referenced user as the primary resource.
#atn Ticket number note
Adds a note to the ticket with the given number. The bot will ask if you need to include messages from the channels and if the note will be public or internal.
#rt  TicketNumber @user
Reassigns a ticket to the referenced user.
#uts TicketNumberUpdates the status of the ticket.
#fot
Fetches open tickets that are associated with the channel.
#ti TicketNumber
Returns information about the ticket.Autotask does not support webhooks
Need Autotask Login ( paid) and Slack login ( any plan)  - cost of disrupt-IT available post trial