What is the Pendo for Slack integration? The Pendo integration pushes a preview of product analytics, guides, and NPS information into your instance of Slack. Create a channel specifically for NPS or see a data rich preview when you paste any Pendo link in Slack. Who’s it for?Companies with Pendo, who also communicate and collaborate with Slack Product teams who want to share insights, but know not everyone will use Pendo CPO’s and CEO’s who want to build a customer first business, that takes customer feedback seriously. Pricing and Packaging? Slack is a free integration and does not count towards a customers integrations limit.
Why is the Slack integration valuable? There are two big components to this integration. The first are Slack preview links. Once authorized, any Pendo link pasted into slack will now come with a data rich preview of what it’s linking too (unfurl links). Users will see Slack link previews when links to specific analytics or guides are shared. This allows you and your colleagues to benefit from Pendo insights at a glance, without having to jump into the app, unless you want to. Even more data awaits you there. Get started with Slack link previews here. The second is Pendo NPS for Slack. This allows you to see real-time NPS responses directly in Slack. You can send NPS submissions to a channel of your choice. Then, configure custom metadata for more informative summaries to help you act on the responses. Customer feedback is a gift, but if you can’t act on it it’s hard to benefit from it. Having a dedicated NPS slack channel puts that feedback into the hands of everyone at your company, where it can become a real resource. Get started with Pendo NPS for slack here. Requirements Slack is a free integration, and available for all packages of Pendo. You will need the following permissions to authorize Slack.Admin permission to your Slack account Admin permission to your Pendo account Note: This authentication is only required one time from one Pendo Admin (+Slack Admin) for your Slack instance at this time. This means once the integration is set up, only one Pendo user needs to authenticate in Slack so any user can see the unfurled information from Pendo links in any Slack channel.
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Pendo will be able to do:
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Pendo’s retention policy is to retain customer data for up to 7 years, although customers may elect to configure a shorter retention period. We also delete all data for customers who terminate their Pendo subscriptions within approximately 90 days after the termination of their subscription. Note that for this Slack application, we will not be collecting any information from users of the application. We are simply making information stored in Pendo visible to Slack users. All users of this Slack application will need to have a contract in place with Pendo. Our standard terms of service and, where applicable, Data Processing Agreements cover our data retention commitments.
Data archiving and removal policy
See our response to the data retention policy question.
Data storage policy
Please refer to our SOC2 Type II report for an overview of our information security policies and procedures. Regarding data storage, all data is encrypted using AES-256 when at rest.
Data center location(s)
Data hosting details
We use Google Cloud Platform (GCP) to store and process customer data. Our customers can choose to have their data hosted in GCP regions located in either the US or EU.
Data deletion requests may be submitted as support requests to Pendo. Pendo customers will typically do this via Zendesk or via an email to firstname.lastname@example.org.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)