Vonage Business Communications
• Simply click the ‘Call’ button from within Slack, and see the option to start a video call either with Slack or VBC.
• Add multiple Slack or external users to a Vonage Video Meeting, with the option to use device audio and webcam, or to dial in remotely over PSTN.
• Dedicated dial-in numbers (50+ countries) and meeting PIN.
• Initiate video conferencing for one or multiple users, with full recording, screen sharing, whiteboarding and watch together functionality.
• See status, history, and many other features - all seamlessly integrated in Slack (recordings stored in VBC).
• Lock meetings to cap attendance or remove participants as needed.
• Full mobile support.
• Get a free 14-day VBC trial https://www.vonage.com/unified-communications/campaigns/slack-special-offerGet more out of Slack by adding VBC today! Make and receive calls, initiate video conferencing and many other features - all seamlessly integrated into Slack.
• Add multiple Slack or external users to a Vonage Video Meeting, with the option to use device audio and webcam, or to dial in remotely over PSTN.
• Dedicated dial-in numbers (50+ countries) and meeting PIN.
• Initiate video conferencing for one or multiple users, with full recording, screen sharing, whiteboarding and watch together functionality.
• See status, history, and many other features - all seamlessly integrated in Slack (recordings stored in VBC).
• Lock meetings to cap attendance or remove participants as needed.
• Full mobile support.
• Get a free 14-day VBC trial https://www.vonage.com/unified-communications/campaigns/slack-special-offerGet more out of Slack by adding VBC today! Make and receive calls, initiate video conferencing and many other features - all seamlessly integrated into Slack.
Permissions
Vonage Business Communications will be able to view:
Vonage Business Communications will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Vonage
Company headquarters location
United States
Privacy & data governance
Data retention policy
As excerpted from the Vonage Global Terms of Service: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/:
8. INTELLECTUAL PROPERTY; CUSTOMER DATA AND DATA DELETION
A. Customer Data.
As between Customer and Vonage, Customer owns and reserves all right, title, and interest in Customer Data. Customer authorizes Vonage to use the Customer Data to provide the Services and perform in accordance with the Agreement.
B. Retention and Deletion of Call Recordings and Voicemails.
Except as agreed by Vonage and Customer in writing, Vonage shall delete Call Recordings and Voicemails as follows:
a. if CX Contact Center Services, in accordance with data storage terms set forth in the CX Service Description set forth here;
b. if VBC Services, call recordings are retained until Customer deletes the data, or the Service(s) are cancelled, or until Customer utilizes all allotted storage space. Customer may download the data at any time prior to cancellation or termination of Service(s). Voicemail messages are retained for 90 days from the date the message was recorded and 7 days after cancellation or termination of the Service(s).
c. Following the stated retention periods, the VBC Call Recordings and Voicemails are purged.
C. Suggestions.
Customer’s suggested improvements to and feedback regarding the Services are not Confidential Information, and Customer grants to Vonage an unrestricted, irrevocable, fully paid-up, and non-exclusive right to use such suggestions and feedback for any purpose.
D. Vonage Services and Vonage Content.
Vonage owns and reserves all right, title and interest in and to the Services and all improvements, modifications, and derivative works thereof. Other than the Customer Data, all Vonage Content is as between Customer and Vonage owned by Vonage. Customer shall not (and shall not allow third parties to) (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of Vonage Content, except to the limited extent applicable laws specifically prohibit such reverse-engineering restrictions; or (ii) alter, modify, translate, or otherwise create derivative works of any part of the Vonage Content, except as may be authorized by specific licensing terms accompanying certain Software.
E. Other Rights.
Except as explicitly granted herein, neither Party is granted a license or other right (express, implied, or otherwise) to use any trademarks, copyrights, service marks, logos, trade names, patents, trade secrets, or other intellectual property of the other Party or its Affiliates without the express prior written authorization of the other Party.
F. Restrictions.
The Services may contain Vonage Content provided by Vonage, Vonage’s partners and customers, or other third parties, that are subject to and protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Customer shall abide by and maintain all copyright notices, information, and restrictions contained in any Vonage Content accessed through the Services.
Any updates to the terms above can be found here: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/
Data archiving and removal policy
As excerpted from the Vonage Global Terms of Service: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/:
8. INTELLECTUAL PROPERTY; CUSTOMER DATA AND DATA DELETION
A. Customer Data.
As between Customer and Vonage, Customer owns and reserves all right, title, and interest in Customer Data. Customer authorizes Vonage to use the Customer Data to provide the Services and perform in accordance with the Agreement.
B. Retention and Deletion of Call Recordings and Voicemails.
Except as agreed by Vonage and Customer in writing, Vonage shall delete Call Recordings and Voicemails as follows:
a. if CX Contact Center Services, in accordance with data storage terms set forth in the CX Service Description set forth here;
b. if VBC Services, call recordings are retained until Customer deletes the data, or the Service(s) are cancelled, or until Customer utilizes all allotted storage space. Customer may download the data at any time prior to cancellation or termination of Service(s). Voicemail messages are retained for 90 days from the date the message was recorded and 7 days after cancellation or termination of the Service(s).
c. Following the stated retention periods, the VBC Call Recordings and Voicemails are purged.
C. Suggestions.
Customer’s suggested improvements to and feedback regarding the Services are not Confidential Information, and Customer grants to Vonage an unrestricted, irrevocable, fully paid-up, and non-exclusive right to use such suggestions and feedback for any purpose.
D. Vonage Services and Vonage Content.
Vonage owns and reserves all right, title and interest in and to the Services and all improvements, modifications, and derivative works thereof. Other than the Customer Data, all Vonage Content is as between Customer and Vonage owned by Vonage. Customer shall not (and shall not allow third parties to) (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of Vonage Content, except to the limited extent applicable laws specifically prohibit such reverse-engineering restrictions; or (ii) alter, modify, translate, or otherwise create derivative works of any part of the Vonage Content, except as may be authorized by specific licensing terms accompanying certain Software.
E. Other Rights.
Except as explicitly granted herein, neither Party is granted a license or other right (express, implied, or otherwise) to use any trademarks, copyrights, service marks, logos, trade names, patents, trade secrets, or other intellectual property of the other Party or its Affiliates without the express prior written authorization of the other Party.
F. Restrictions.
The Services may contain Vonage Content provided by Vonage, Vonage’s partners and customers, or other third parties, that are subject to and protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Customer shall abide by and maintain all copyright notices, information, and restrictions contained in any Vonage Content accessed through the Services.
Any updates to the terms above can be found here: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/
Data storage policy
As excerpted from the Vonage Global Terms of Service: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/:
8. INTELLECTUAL PROPERTY; CUSTOMER DATA AND DATA DELETION
A. Customer Data.
As between Customer and Vonage, Customer owns and reserves all right, title, and interest in Customer Data. Customer authorizes Vonage to use the Customer Data to provide the Services and perform in accordance with the Agreement.
B. Retention and Deletion of Call Recordings and Voicemails.
Except as agreed by Vonage and Customer in writing, Vonage shall delete Call Recordings and Voicemails as follows:
a. if CX Contact Center Services, in accordance with data storage terms set forth in the CX Service Description set forth here;
b. if VBC Services, call recordings are retained until Customer deletes the data, or the Service(s) are cancelled, or until Customer utilizes all allotted storage space. Customer may download the data at any time prior to cancellation or termination of Service(s). Voicemail messages are retained for 90 days from the date the message was recorded and 7 days after cancellation or termination of the Service(s).
c. Following the stated retention periods, the VBC Call Recordings and Voicemails are purged.
C. Suggestions.
Customer’s suggested improvements to and feedback regarding the Services are not Confidential Information, and Customer grants to Vonage an unrestricted, irrevocable, fully paid-up, and non-exclusive right to use such suggestions and feedback for any purpose.
D. Vonage Services and Vonage Content.
Vonage owns and reserves all right, title and interest in and to the Services and all improvements, modifications, and derivative works thereof. Other than the Customer Data, all Vonage Content is as between Customer and Vonage owned by Vonage. Customer shall not (and shall not allow third parties to) (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of Vonage Content, except to the limited extent applicable laws specifically prohibit such reverse-engineering restrictions; or (ii) alter, modify, translate, or otherwise create derivative works of any part of the Vonage Content, except as may be authorized by specific licensing terms accompanying certain Software.
E. Other Rights.
Except as explicitly granted herein, neither Party is granted a license or other right (express, implied, or otherwise) to use any trademarks, copyrights, service marks, logos, trade names, patents, trade secrets, or other intellectual property of the other Party or its Affiliates without the express prior written authorization of the other Party.
F. Restrictions.
The Services may contain Vonage Content provided by Vonage, Vonage’s partners and customers, or other third parties, that are subject to and protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Customer shall abide by and maintain all copyright notices, information, and restrictions contained in any Vonage Content accessed through the Services.
Any updates to the terms above can be found here: https://www.vonage.com/legal/unified-communications/tos/global-vbc-tos/
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
B. Retention and Deletion of Call Recordings and Voicemails.
Except as agreed by Vonage and Customer in writing, Vonage shall delete Call Recordings and Voicemails as follows:
a. if CX Contact Center Services, in accordance with data storage terms set forth in the CX Service Description set forth here;
b. if VBC Services, call recordings are retained until Customer deletes the data, or the Service(s) are cancelled, or until Customer utilizes all allotted storage space. Customer may download the data at any time prior to cancellation or termination of Service(s). Voicemail messages are retained for 90 days from the date the message was recorded and 7 days after cancellation or termination of the Service(s).
c. Following the stated retention periods, the VBC Call Recordings and Voicemails are purged.
More: https://www.vonage.com/legal/privacy-policy/
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Azure AD, OneLogin, Google Workspace
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
vgis@vonage.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no