GoTo Connect
The GoTo Connect bot enables GoTo Connect VoIP users to log in and out of call queues from within Slack. They may also see which agents are servicing a specific queue. The ‘take a break’ feature will automatically log them out of all queues and back in once they return. Multiple queues can be added to a group and bulk actions performed on it. GoTo Connect bot also allows GoTo Connect users to get voicemail notifications and view and delete their voicemails. Additionally, it allows users to initiate a GoTo Connect phone call from Slack.The GoTo Connect Slack bot requires a current paid account with GoTo Connect.
Permissions
GoTo Connect will be able to view:
GoTo Connect will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
LogMeIn, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
https://www.logmeininc.com/legal/privacy/international
https://logmeincdn.azureedge.net/legal/gdpr-v2/Jive_GoToConnect_SPOC_Feb2020.pdf
Logmein Inc. retains customer data in accordance with the General Data Protection Regulation, California Consumer Privacy Act and EU-U.S.and Swiss-U.S.Privacy Shield Frameworks.
Data Retention
We keep your personal data in a form which permits identification for no longer than needed for the business purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal data processed in the context of a contract with you will be retained by us for the term of the contract and for a reasonable time afterwards as might be required to determine and settle any related claims. Where our processing of your personal data is based on legitimate interests or compliance with legal obligations, it will be deleted as soon as the applicable underlying purpose has expired. Personal data processed based on your consent will be deleted if and when you withdraw such consent. Unless requested sooner or a shorter retention period is defined in the applicable Security and Privacy Operational Controls (“SPOC”), your account will be deleted or anonymized no later than twenty-four (24) months from the date of Service termination, expiration, or non-use. For specific details on data retention periods for your account, as well as the information LogMeIn maintains on your behalf, consult Section 5 of the applicable Service or suite-specific SPOC documentation located at LogMeIn’s Trust & Privacy Center (see the “Product Resources” section).
Data archiving and removal policy
https://www.logmeininc.com/legal/privacy/international
https://logmeincdn.azureedge.net/legal/gdpr-v2/Jive_GoToConnect_SPOC_Feb2020.pdf
Data Retention
We keep your personal data in a form which permits identification for no longer than needed for the business purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal data processed in the context of a contract with you will be retained by us for the term of the contract and for a reasonable time afterwards as might be required to determine and settle any related claims. Where our processing of your personal data is based on legitimate interests or compliance with legal obligations, it will be deleted as soon as the applicable underlying purpose has expired. Personal data processed based on your consent will be deleted if and when you withdraw such consent. Unless requested sooner or a shorter retention period is defined in the applicable Security and Privacy Operational Controls (“SPOC”), your account will be deleted or anonymized no later than twenty-four (24) months from the date of Service termination, expiration, or non-use. For specific details on data retention periods for your account, as well as the information LogMeIn maintains on your behalf, consult Section 5 of the applicable Service or suite-specific SPOC documentation located at LogMeIn’s Trust & Privacy Center (see the “Product Resources” section).
5.5
Customers may request the return or deletion of their Content through standardized interfaces at any time. If these interfaces are not available or LogMeIn is otherwise unable to complete the request, LogMeIn will make a commercially reasonable effort to support the Customer, subject to technical feasibility, in the retrieval or deletion of their Content. Customer Content will be deleted within thirty (30) days of Customer request. Upon expiration or termination of a Customer’s account, Customer’s Content shall automatically be deleted thirty (30) days after the effective date of the account expiration or termination.Upon written request, LogMeIn will certify to such Content deletion.
Data storage policy
https://www.logmeininc.com/legal/privacy/international
https://logmeincdn.azureedge.net/legal/gdpr-v2/Jive_GoToConnect_SPOC_Feb2020.pdf
Logmein Inc. stores customer data in accordance with the General Data Protection Regulation, California Consumer Privacy Act and EU-U.S.and Swiss-U.S.Privacy Shield Frameworks.
Data Retention
We keep your personal data in a form which permits identification for no longer than needed for the business purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal data processed in the context of a contract with you will be retained by us for the term of the contract and for a reasonable time afterwards as might be required to determine and settle any related claims. Where our processing of your personal data is based on legitimate interests or compliance with legal obligations, it will be deleted as soon as the applicable underlying purpose has expired. Personal data processed based on your consent will be deleted if and when you withdraw such consent. Unless requested sooner or a shorter retention period is defined in the applicable Security and Privacy Operational Controls (“SPOC”), your account will be deleted or anonymized no later than twenty-four (24) months from the date of Service termination, expiration, or non-use. For specific details on data retention periods for your account, as well as the information LogMeIn maintains on your behalf, consult Section 5 of the applicable Service or suite-specific SPOC documentation located at LogMeIn’s Trust & Privacy Center (see the “Product Resources” section).
Data center location(s)
United States, Brazil, Germany, Australia
Data hosting details
Cloud & third-party co-location hosting
Data hosting company
Equinix Inc.; DigitalRealty, Inc.; CoreSite Realty Corporation (Coresite); Internap Corporation (Internap/INAP); ServerCentral, LLC. (Server Central); Switch Communications Group, LLC. (Switch); Amazon.com, Inc., Incl. Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
https://logmeincdn.azureedge.net/legal/gdpr-v2/Jive_GoToConnect_SPOC_Feb2020.pdf
5.5
Customers may request the return or deletion of their Content through standardized interfaces at any time. If these interfaces are not available or LogMeIn is otherwise unable to complete the request, LogMeIn will make a commercially reasonable effort to support the Customer, subject to technical feasibility, in the retrieval or deletion of their Content. Customer Content will be deleted within thirty (30) days of Customer request. Upon expiration or termination of a Customer’s account, Customer’s Content shall automatically be deleted thirty (30) days after the effective date of the account expiration or termination.Upon written request, LogMeIn will certify to such Content deletion.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
SAML SSO (e.g. Azure AD) - https://support.goto.com/connect/help/set-up-a-custom-enterprise-sign-in-configuration
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@logmein.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no