Data retention policy
We retain all data by default to ensure you have continuous access to historical reports and automated insights. This allows for long-term performance tracking and consistent service delivery. We keep this information as long as your account remains active or as needed to provide our services and meet business requirements.
Data archiving and removal policy
We follow a "request-to-remove" model. If you wish to have your data deleted or archived, you can submit a request through our support channels or account settings. Once a request is received, we will identify and remove the data from our active production systems. Please note that data may persist in encrypted backups for a limited time (typically 30–90 days) before being permanently overwritten.
Data storage policy
All data is stored and managed using Amazon Web Services (AWS). We leverage AWS’s secure infrastructure to provide high availability and protect against data loss. Your information is protected using industry-standard encryption both at rest and in transit, and internal access is strictly limited to authorized personnel only.
Data hosting details
Cloud Hosted
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Claude Sonnet, OpenAI GPT, Meta Llama, xAI, Grok, Google Gemini
LLM retention settings
Metadata such as usage counts and timestamps may be retained for billing and analytics purposes. Users can request complete data deletion in accordance with our Privacy Policy and applicable data protection regulations.
LLM data tenancy policy
All customer data processed by Jepto's LLM features is strictly isolated on a per-workspace basis. Each Slack workspace's data is logically separated and never commingled with data from other customers. LLM queries are processed in isolated contexts.
LLM data residency policy
Jepto processes LLM requests through cloud infrastructure providers, with data processed in the United States and Australia regions. LLM API calls are made to providers that maintain SOC 2 compliance