Halp is the first conversational platform designed specifically for internal ticketing. Our customers include forward-thinking IT teams at Strava, Vend, and many other organizations that use Halp to streamline account provisioning, password resets, keyboard replacements, and a variety of internal requests. With Halp, you can use a simple emoji reaction to turn direct messages into a trackable ticket. Tickets can also be created using a slash command with customizable forms to help categorize requests. Once a ticket has been requested, it appears in a private triage channel where your team can assign, edit and reply to tickets directly in Slack. This reducing context switching, resulting in faster response times and happier employees. Tickets can also be automatically routed to Facilities, HR, and other teams using our powerful workflow automation engine. Employees receive updates about their tickets in direct messages. From there, they can provide more details, answer questions, close their own tickets, and rate their experience. Halp has a 14-day free trial. After that, pricing starts at $25/agent/month. Companies using Halp get faster response times, more productive IT teams, and happier employees.
Halp will ask to:
Add slash commands and add actions to messages (and view related content)
View email addresses of people on your workspaceShow more
Halp will be able to view the email addresses of your Slack workspace’s members.
Modify emoji reactionsShow more
Halp will be able to add and remove emoji reactions from messages and files, on your behalf.
Access your workspace’s content with emoji reactionsShow more
Halp will be able to access emoji reactions on your workspace along with associated messages, files (including contents and information such as who uploaded it, when it was uploaded, and sharing history), and who added the 'reaction'.
Add a bot user with the username @halpShow more
Halp will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access your workspace’s profile informationShow more
Halp will be able to access profile information for all users on your workspace, including names and contact information.
Access content in your direct messagesShow more
Halp will be able to access any messages and activity you can see in direct messages.
Access content in your public channelsShow more
Halp will be able to access any messages and activity you can see in public channels.
Send messages as youShow more
Halp will be able to send messages on your behalf to your workspace.
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