Data retention policy
FAX.PLUS saves deleted versions of files for a specific period of time in case users want to recover them.
Data archiving and removal policy
When a users requests full data deletion, their fax files (live and backup) will be permanently deleted in 10 working days, but their fax records will be retained for a minimum of one year to comply with local regulations.
Data storage policy
Fax files at rest are encrypted using 256-bit Advanced Encryption Standard (AES). To protect data in transit between FAX.PLUS apps (currently mobile, API, or web) and our servers, FAX.PLUS uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.
App/service has sub-processors