Data retention policy
Back retains customer data in accordance with our Data Processing Agreement, which is signed with each customer upon contract signature.
Data archiving and removal policy
Back archives/removes customer data in accordance with our Data Processing Agreement (DPA), which is signed with each customer upon contract signature. Data is removed once the customer contract is terminated. If data is not possible to be completely removed for operational purposes, it is anonymized to remove any personally identifiable information.
Data storage policy
Back archives/removes customer data in accordance with our Data Processing Agreement (DPA), which is signed with each customer upon contract signature. Customer data is stored until the contract is terminated or until a deletion request is filed.
Data center location(s)
Germany
Data hosting details
All of the data is cloud-hosted in AWS (eu-frankfurt-1)
App/service has sub-processors
yes
Guidelines for sub-processors