Userback
Connect Userback to Slack to receive instant notifications with screenshots and meta-data when users and customers submit feedback and bug reports on your web projects.Notifications can be turned on when new feedback is created, assigned to a user, new comments are added...etc to feedback or when feedback is closed.If you're already using Slack to manage tasks or to stay updated, sign up (https://app.userback.io/signup/) and connect Userback today.
Permissions
Userback will be able to view:
Userback will be able to do:
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General
Developer
Userback
Company headquarters location
Australia
Terms of service
Privacy & data governance
Data retention policy
Please refer to https://www.userback.io/dpa/ Section 4
Deletion on Termination. Unless otherwise set forth in the Agreement, upon expiration of the Term, Customer instructs Userback to delete all Customer Personal Data (including existing copies) from Userback’s systems as required by and in accordance with applicable law as soon as reasonably practicable, unless applicable law prevents Userback from deleting such data. To the extent that Customer is bound by laws or regulations that would require Userback to retain Customer Personal Data after expiration of the Term and Customer does not inform Userback of such retention obligations, Customer shall be solely liable for any deletion of such data by Userback in accordance with this Section 4.1.
Data archiving and removal policy
Please refer to https://www.userback.io/dpa/ Section 4
Deletion on Termination. Unless otherwise set forth in the Agreement, upon expiration of the Term, Customer instructs Userback to delete all Customer Personal Data (including existing copies) from Userback’s systems as required by and in accordance with applicable law as soon as reasonably practicable, unless applicable law prevents Userback from deleting such data. To the extent that Customer is bound by laws or regulations that would require Userback to retain Customer Personal Data after expiration of the Term and Customer does not inform Userback of such retention obligations, Customer shall be solely liable for any deletion of such data by Userback in accordance with this Section 4.1.
Data storage policy
Please refer to https://www.userback.io/dpa/ Section 8
8. Data Transfers
8.1 Data Storage and Processing Facilities. Userback may, subject to Section 8.2 (Transfers of Data Out of the EEA), store and process Customer Personal Data anywhere Userback or its Subprocessors maintains facilities.
8.2 Transfers of Data Out of the EEA.
8.2.1 Userback’s Transfer Obligations. If the storage and/or processing of Customer Personal Data (as set out in Section 8.1 (Data Storage and Processing Facilities)) involves transfers of Customer Personal Data out of the EEA or Switzerland, and the European Data Protection Legislation applies to the transfers of such data ("Transferred Personal Data"), Userback will make such transfers in accordance with a Transfer Solution, and make information available to Customer about such Transfer Solution upon request.
8.2.2 Customer’s Transfer Obligations. In respect of Transferred Personal Data, Customer agrees that if under European Data Protection Legislation Userback reasonably requires Customer to use another Transfer Solution offered by Userback (other than the Standard Contractual Clauses, which are attached hereto as Appendix 3 and incorporated by reference to the extent that Customer is transferring Customer Personal Data out of the EAA or Switzerland to Userback) and Userback reasonably requests that Customer take any action (which may include execution of documents) required to give full effect to such solution, Customer will do so.
8.3 Disclosure of Confidential Information Containing Personal Data. If Customer has entered into Standard Contractual Clauses as described in Section 8.2 (Transfers of Data Out of the EEA), Userback will, notwithstanding any term to the contrary in the Agreement, make any disclosure of Customer's Confidential Information containing personal data, and any notifications relating to any such disclosures, in accordance with such Standard Contractual Clauses. For the purposes of the Standard Contractual Clauses, Customer and Userback agree that (i) Customer will act as the data exporter on Customer’s own behalf and on behalf of any of Customer’s entities and (ii) Userback or its relevant Affiliate will act on its own behalf and/or on behalf of Userback’s Affiliates as the data importers.
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
We process data deletion requests on demand. The process gets done within 24 hours.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
support@userback.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no