Alterra Answers is an intelligent bot that lives in your Slack workspace and delivers fast, time-saving answers to your team, 24/7.Alterra Answers learns from your company’s knowledge base. When a team member asks a question in Slack, the bot instantly replies, reducing repetitive questions and saving your time. Alterra Answers understands natural language, so people can ask questions in their own words. It is as easy as asking a teammate. With up to 90% precision, Alterra Answers creates an unparalleled conversational experience.You can also use select messages from your Slack workspace to teach the bot how to answer new questions. The more information you put into it, the smarter it gets, and the more value it brings to your team.Common use cases across the company:* HR: Alterra bot provides instant answers to routine HR questions like requesting time off, travel expense reimbursement policy, health insurance, etc. * IT Service Management: the bot can resolve routine IT requests and free up humans to work on more meaningful tasks.* Wiki search: the bot quickly retrieves information from the corporate wiki so your team can learn faster and get work done more productively.* Customer Support: if you use Slack for handling external customer support, the bot can boost the productivity of your agents by helping them find the right support articles faster.Get started for free at alterra.ai
Alterra Answers will be able to view:
Alterra Answers will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Alterra.ai, Inc. retains Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. We may retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Data archiving and removal policy
Your Personal Data will be removed within 30 days upon termination of the subscription to the Services upon request. To delete your account and Personal Data, please contact us at firstname.lastname@example.org. More info at https://next.alterra.ai/home/privacy
Data storage policy
We may store and process personal information in the United States and other countries.
Data center location(s)
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
To delete your account and Personal Data, please contact us at email@example.com
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)